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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,457 Reviews

1,457 Reviews of Kia Downtown LA - Service Center

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July 02, 2023

Worst customer service experience ever! Had to personally come to the dealer to get answers about the status of my vehicle repairs because the sales agent wouldn’t return my call. Arturo sa More

by marcell.johnson73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Rios
July 02, 2023

I`m impress with the service from downtown Kia because of how they talk and treat each time I come for service. More

by michaelwashing540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Alaverdyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Elreda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

This dealership helped me solve my problem with the car. Thanks so much. Thanks, again More

by Bettygipson1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Arturo Rios
June 29, 2023

The service is always on point and Jacob Aguirre was very helpful and got me in for my service very quickly More

by ENGUAYMAS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
June 29, 2023

Great, Great, Great, Great, Great, Great, Great, Great, Great, Great, Great, Great, Great, Great, Great, More

by kayojon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omari King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Alaverdyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adalid Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliezer Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Elreda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilio in Service, Ali Elreda
June 28, 2023

My experience was amazing. I dropped off my car and was notified sooner than I expected that it was finished. My kia tech also made the experience worth the while More

by Darryl JACKSON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Arturo
June 28, 2023

Arturo was very helpful and informative during my appointment. There were many updates along the way, as I waited for my car to be ready. More

by loisethecho
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Arturo
June 24, 2023

The staff was friendly and super helpful. I was in and out of the service center very quick! More

by AUBRIIWARD03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
June 24, 2023

The service center here has been one of the worst experiences ever. Just about all of the supervisors are never available & I was not able to get a loaner vehicle. If you aren’t asking multiple assoc More

by brian_walker32
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Unknown
Jun 24, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

June 23, 2023

Extremely helpful staff that kept me informed throughout the day about how the work was going. More

by DFRANICH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
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