Kia Downtown LA - Service Center

Arturo is very helpful and kind! Definitely took his time with us and provided awesome customer service! Definitely took his time with us and provided awesome customer service! More

Amazing service! People were great and very helpful, I will only come for any services to this location from now on. People were great and very helpful, I will only come for any services to this location from now on. More

ARTURO RIOS was extremely helpful and knowledgeable. He took care of my service needs thoroughly, while also having my car ready by my desired pick-up time. The specific service I received was an oil ch He took care of my service needs thoroughly, while also having my car ready by my desired pick-up time. The specific service I received was an oil change and tire rotation. Arturo's communication, attention to detail, and efficiency made my car service experience easy and quick. More

Emilio was fantastic! They were really busy that day, but he made sure to get to me as soon as he could and got me checked in really quickly. He was also really genuine in They were really busy that day, but he made sure to get to me as soon as he could and got me checked in really quickly. He was also really genuine in conversation not just talking because that's what you're "supposed" to do. More

Emilio was great but the service done on my car was not complete and I paid $475.00 I am highly disappointed. I was there from 3:45 to 7 just to have to bring my car back to the dealer to get other work do complete and I paid $475.00 I am highly disappointed. I was there from 3:45 to 7 just to have to bring my car back to the dealer to get other work done on it . The mechanics marked that the work was done but I was incomplete. At this point im not sure if they even did any of the work More

Had a great experience. Emilio Quiñonez was great at communicating with me, explaining what they would do to the car and made sure I wasn't waiting too long. Emilio Quiñonez was great at communicating with me, explaining what they would do to the car and made sure I wasn't waiting too long. More

Emilio was very friendly and professional. He was quick to get all the information and materials for the service I requested. He was quick to get all the information and materials for the service I requested. More

They really dropped the ball this time. They had one of my cars for more than a month. They said it was a dead battery. They also said they couldn't find my new extended service warranty in They had one of my cars for more than a month. They said it was a dead battery. They also said they couldn't find my new extended service warranty in the system. I replaced the battery with a new one but the alternator drained it again. I called multiple times around 7am to speak with the service advisor assigned but they never called me back. I took it to another shop to get the appropriate service done. More

No comment at this time. My problem is not solve. Still going thru the process for the oil consumption. My problem is not solve. Still going thru the process for the oil consumption. More

I took my car in to get my engine replaced. The upgrade was done in an hour. I received excellent customer service from Emilio. He was professional, communicative, thorough, and kind. The upgrade was done in an hour. I received excellent customer service from Emilio. He was professional, communicative, thorough, and kind. More