Kia Downtown LA - Service Center

Poor customer service took more than an hour to get my car in I didn’t know I had to been there at 10am for an 11am appointment. I will be taking my car to service to another Kia service center I am not h car in I didn’t know I had to been there at 10am for an 11am appointment. I will be taking my car to service to another Kia service center I am not happy with the way I was treated prior to talking to Emilio Quinonez. There was a line out the door again I was waiting for an hour but you had some service reps sending text messages on there personal phone not sure if they were on break or just using there phone but it didn’t look professional. More

Worse dealership Ever! I will never ever do business with Kia Downtown LA! I have full Warranty on vehicle which yall did not want to fix or work on my Vehicle! I will never ever do business with Kia Downtown LA! I have full Warranty on vehicle which yall did not want to fix or work on my Vehicle! More

I like the service that I get at Kia in downtown Los Angeles. They’re very informative quick and precise. Angeles. They’re very informative quick and precise. More

Emilio was awesome, friendly and attentive to my questions for the recall on the vehicle I brought in. questions for the recall on the vehicle I brought in. More

For a smaller service department, they are decently organized and the employees are very friendly. However the way issues are handled is a major problem. Pre paid maintenance can be problematic at th organized and the employees are very friendly. However the way issues are handled is a major problem. Pre paid maintenance can be problematic at this dealership. To make it my problem that the service plan I’ve already paid for but wasn’t entered into their system is horrible customer service. More

Jacob was great! Friendly, transparent, and knowledgeable. He made me aware of the timeline, updates on my car, and personable. Will come back again. Friendly, transparent, and knowledgeable. He made me aware of the timeline, updates on my car, and personable. Will come back again. More

Parts were not put back in place. I.found one part under the seat and didnt know where it came from.IWe figured out where it goes but I dont want to put it back on and maybe break it. I.found one part under the seat and didnt know where it came from.IWe figured out where it goes but I dont want to put it back on and maybe break it. I.Was told a report and picture would be given to service consultant about a cap that was needed. .That was a week and a half ago,and no call yet I dont know those people on the rating section. More