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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,456 Reviews
Call Service Center (888) 939-3589

1,456 Reviews of Kia Downtown LA - Service Center

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August 06, 2023

Good service. Took care of my needs quickly and efficiently. Showed half an hour earlier than my appointment but they took my car right in for service More

by TONY.K29394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

August 05, 2023

Professional advisor, Desiree Rodriguez kept me up to date while I waited on my vehicle making it smooth. More

by ELALEX323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for taking the time to leave us a 5-star review! We're so happy to hear that you had a great experience with us. We appreciate your feedback and we'll continue to work hard to provide our customers with the best possible service.

August 04, 2023

Thank y so much I appreciate the car it everything to me thank you . I will purchase again in future or recommend to family or friends More

by Dasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

August 04, 2023

The worst customer service and people I have ever met. Continuous lies and refusing to answer the phone for a simple update. I would NEVER recommend anyone go to Kia Downtown to get their car service even More

by JENNIEMARCIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio Quinonez
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Aug 05, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

August 03, 2023

Service is fast they try their best to get you out quick I totally recommend it More

by TWINPARRA323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rios
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for the 5-star review! We're so glad to hear that you had a great experience with us. We appreciate your business and hope to see you again soon.

August 02, 2023

Excelente servicio,muy buena presentacion, amables,contestan todas las preguntas,ayudan al cliente y hacen More

by ELMERH763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 02, 2023

Going to this Kia has been xxxx! The manager Ray was not helpful whatsoever coming from someone who manages a business that is not the way a manger should be treating customers. More

by DAYANAJIMENEZ526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Vanegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2023

I couldn’t make an online appointment and had to call. I was so happy with the accommodation. I was offered an appointment on Thursday, but I wanted an appointment the next day (Tuesday). I was offered a More

by Donna M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo-Service Advisor and a nice young lady who help me on the appointment line.
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July 31, 2023

These guys didn’t do none of the work they promised until I asked about it More

by dnice5764
Recommend Dealer
No
Employees Worked With
One dude did it right but I didn’t get his name
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Aug 05, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

July 30, 2023

good job! Excellent service by Julie! So accurate and punctual as well. Despite the place was full all the service was completed in the schedule. Thank you! More

by ing.leonardobautista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Romero, Cassandra Burga
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