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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,451 Reviews
Call Service Center (888) 939-3589

1,451 Reviews of Kia Downtown LA - Service Center

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August 11, 2023

Really helpful . The guy that helped me out kept me updated at all time. I appreciate the work done on my car 🙏🏼 More

by CANDYLOO1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Rios
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

We're so glad to hear that you had a great experience with us! Thank you for taking the time to leave us a 5-star review. We appreciate your business and we hope to see you again soon.

August 10, 2023

Preston had great customer service he was very knowledgeable of things I asked he went above and beyond the things I asked him very helpful . More

by WALKER122068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

August 10, 2023

The employees were very thorough and knowledgeable which made the whole experience pleasant. The facilities, both in the garage and in the waiting room were clean and well taken care of. More

by GEORGIANNA_MORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for the 5-star review! We're so glad to hear that you had a great experience with us. We appreciate your business and hope to see you again soon.

August 07, 2023

One star service. The service took longer than normal service times. I will not go back. More

by Pepe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armando Broncas
Report | Print
August 07, 2023

Great customer service! Fast & efficient. Very helpful and sweet. Would 100% recommend to everyone! Woohoo! More

by Rachel Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Spears
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

We're so glad to hear that you had a great experience with us! Thank you for taking the time to leave us a 5-star review. We appreciate your business and we hope to see you again soon.

August 06, 2023

Good service. Took care of my needs quickly and efficiently. Showed half an hour earlier than my appointment but they took my car right in for service More

by TONY.K29394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

August 05, 2023

Professional advisor, Desiree Rodriguez kept me up to date while I waited on my vehicle making it smooth. More

by ELALEX323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for taking the time to leave us a 5-star review! We're so happy to hear that you had a great experience with us. We appreciate your feedback and we'll continue to work hard to provide our customers with the best possible service.

August 04, 2023

Thank y so much I appreciate the car it everything to me thank you . I will purchase again in future or recommend to family or friends More

by Dasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you for the kind words! We're so happy to hear that you're satisfied with our service. We take pride in providing our customers with the best possible experience, and we're always looking for ways to improve.

August 04, 2023

The worst customer service and people I have ever met. Continuous lies and refusing to answer the phone for a simple update. I would NEVER recommend anyone go to Kia Downtown to get their car service even More

by JENNIEMARCIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio Quinonez
Report | Print
Aug 05, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

August 03, 2023

Service is fast they try their best to get you out quick I totally recommend it More

by TWINPARRA323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rios
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for the 5-star review! We're so glad to hear that you had a great experience with us. We appreciate your business and hope to see you again soon.

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