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1,451 Reviews of Kia Downtown LA - Service Center
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August 31, 2023
Preston was very attentive and kind, even offering me and everyone in the lobby waters on a very hot day, while he worked outside. My service was swift and the feedback was clear. Highly recommend. everyone in the lobby waters on a very hot day, while he worked outside. My service was swift and the feedback was clear. Highly recommend. More
by LEELASUBRAMANIAM
Verified CustomerEmployees Worked With
Preston Spears
August 30, 2023
Not a good experience. I went the first time for recall they said I have to come back because they have to order the parts. I called I asked and they said that they have th I went the first time for recall they said I have to come back because they have to order the parts. I called I asked and they said that they have the parts I went the second time I waited 2 hours and they said the car is ready. After 3 days I received a call saying the parts arrived, I said I was there 3 days ago and they said my car is ready, the lady on the phone was very nice and she apologized and gave me the nearest appointment. Again I went for the3rd time I waited 3 hours. My appointment was at 7 they start working on my ca at 8:40. I tried to talk to the guy to tell him please I can’t be waiting all day and His reply always was almost done. Not a good experience at all. More
by tonynader69
Employees Worked With
Service
August 29, 2023
I'm giving 2-stars because the staff was friendly however the wait time for my vehicle was 6 hours for a check engine light... The light ended up being a glitch so nothing could be done. Then two days later the wait time for my vehicle was 6 hours for a check engine light... The light ended up being a glitch so nothing could be done. Then two days later the light came on again. I'm pretty disappointed that I spent the day waiting for my vehicle just for it to glitch again and I'm back at square one. Unfortunately, I won't be returning to this service location again. More
by lobg
Employees Worked With
Desiree
August 27, 2023
Very bad experience with service department and the cashier. They don’t follow up and they don’t care. They use the same words as the tape cashier. They don’t follow up and they don’t care. They use the same words as the tape More
by tonynader69
Employees Worked With
Service employee
August 26, 2023
The customer service that I received from Arturo was phenomenal. I will be returning back to this dealership location for all future services for both of my Kia vehicles. phenomenal. I will be returning back to this dealership location for all future services for both of my Kia vehicles. More
by 2divas1king
Employees Worked With
Arturo
August 22, 2023
Perfect Service I was greeted fast. The employee was super nice. She new what she was talking about. She got me in and out fast. The employee was super nice. She new what she was talking about. She got me in and out fast. More
by LIZ9486
