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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,455 Reviews
Call Service Center (888) 939-3589

1,455 Reviews of Kia Downtown LA - Service Center

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September 04, 2023

Horrible customer service. My car has been there since 1/2023 & it's now 9/2/23. More

by cindyhod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omari King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Espinoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Alaverdyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adalid Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Vanegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eliezer Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Elreda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roxana Munoz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arturo
Report | Print
August 31, 2023

The service was on average good, surprisingly the cost wasn't excessive. Unfortunately the location offers only basic service. More

by cristiangruppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
August 31, 2023

Good it just taking a lot time but good environment good customer service very professional More

by frank.fm80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
August 31, 2023

Everyone one was very nice love it there I will definitely be coming back for service More

by HILLMANSTRUCKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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August 31, 2023

Preston was very attentive and kind, even offering me and everyone in the lobby waters on a very hot day, while he worked outside. My service was swift and the feedback was clear. Highly recommend. More

by LEELASUBRAMANIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Spears
Report | Print
August 30, 2023

Not a good experience. I went the first time for recall they said I have to come back because they have to order the parts. I called I asked and they said that they have th More

by tonynader69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 02, 2023 -

Kia Downtown LA responded

Thank you so much for the 5-star review! We're so glad to hear that you had a great experience with us. We appreciate your business and hope to see you again soon.

August 30, 2023

I worked with Arturo. Workers were Friendly and courteous. And the turnaround time was pretty quick. More

by jaimemills80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

We're so grateful for your 5-star review! It means a lot to us to hear that you're happy with our work. We're always committed to providing our customers with the best possible experience, and we're glad that we were able to meet your expectations.

August 29, 2023

I'm giving 2-stars because the staff was friendly however the wait time for my vehicle was 6 hours for a check engine light... The light ended up being a glitch so nothing could be done. Then two days later More

by lobg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Desiree
Report | Print
Aug 29, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

August 27, 2023

Very bad experience with service department and the cashier. They don’t follow up and they don’t care. They use the same words as the tape More

by tonynader69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service employee
Report | Print
Aug 28, 2023 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

August 27, 2023

I appreciate quick service especially because I always bring my kids. I like knowing that I will be getting out fast and with my problem fixed. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Quinonez
Report | Print
Oct 02, 2023 -

Kia Downtown LA responded

We're so glad to hear that you had a great experience with us! Thank you for taking the time to leave us a 5-star review. We appreciate your business and we hope to see you again soon.

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