Kia Downtown LA - Service Center

I liked the service given but I didn't like the waiting room was dirty. room was dirty. More

Inv No: K1CS363373 Trunk Latch NOT WORKING AFTER I PAID FOR THE SERVICE. Arturo Rios was sending the information to KIA Engineers, to see why or what needed to be done to correct the issue. You KEEP MY M FOR THE SERVICE. Arturo Rios was sending the information to KIA Engineers, to see why or what needed to be done to correct the issue. You KEEP MY MONEY AND DID NOTHING. YOU HAD MY CAR FOR A WEEK AND THE TRUCK LATCH STILL IS NOT WORKING. SO, THE KIA ENGINEERS DON'T KNOW WHAT TO DO EITHER? SO, KIA FEELS JUST SAY NOTHING IS BEST? More

As soon as I entered the entrance, I was grateful that the staff asked me questions, and I was grateful that they responded with a smile despite the language barrier. The only regret was that the rental c the staff asked me questions, and I was grateful that they responded with a smile despite the language barrier. The only regret was that the rental car service got angry and ignored me because they couldn't communicate, so I gave it 4 stars because of that feeling More

Not surprisingly the service salesperson, scratch that… I mean advisor …makes up his own pricing for my repairs. It’s the Wild West when it comes to bringing your car in for repair. Whatever they think that mean advisor …makes up his own pricing for my repairs. It’s the Wild West when it comes to bringing your car in for repair. Whatever they think that they can get away with. Battery replacement costs $485. Wait…in the text that someone sent me from the dealership I’m quoted $120 for labor and given the phone number for the parts department. So I call the parts department and they quote me $210 for the battery. Cost is $330. Like I said it’s the West. Plus he holds the car for 2 1/2 days. To replace the battery, inspect the front end, rotate the tires and change the oil? Come on. And for these reasons I will never step in this dealership again. More

Great service. Advisor really helped and was on top of getting my service warrantied as it still under the 10/100,000 and could find my dad's name in their system. Advisor really helped and was on top of getting my service warrantied as it still under the 10/100,000 and could find my dad's name in their system. Turns out his name was backwards by the selling dealer apparently. Would return again. More

Dtla Kia service has always treated me well. My advisor JULIE ROCKS. She is always polite and informative. I know when I pull up and she attends me I'm in good hands. My advisor JULIE ROCKS. She is always polite and informative. I know when I pull up and she attends me I'm in good hands. More

Mal servicio siempre les pido que programen mi carro y nunca lo hacen ahora ni el es estiquer cambiaron nunca lo hacen ahora ni el es estiquer cambiaron More

Called in for recall (3) arrived waited approximately 4-5 hrs to hear I have to come back 1 of 3 they don’t have the part. Never offered a rental or ride back home. Car is making weird noises now but I refu hrs to hear I have to come back 1 of 3 they don’t have the part. Never offered a rental or ride back home. Car is making weird noises now but I refuse to go back to DTLA KIA . Given 20 dollars off oil change I also received More

I had a great service advisor (Mike I think) and my car was finished before I expected. was finished before I expected. More

The service was amazing and the process to get the car was seamless. Leo was very helpful was seamless. Leo was very helpful More