Kia Downtown LA - Service Center

As soon as I entered the entrance, I was grateful that the staff asked me questions, and I was grateful that they responded with a smile despite the language barrier. The only regret was that the rental c the staff asked me questions, and I was grateful that they responded with a smile despite the language barrier. The only regret was that the rental car service got angry and ignored me because they couldn't communicate, so I gave it 4 stars because of that feeling More

Not surprisingly the service salesperson, scratch that… I mean advisor …makes up his own pricing for my repairs. It’s the Wild West when it comes to bringing your car in for repair. Whatever they think that mean advisor …makes up his own pricing for my repairs. It’s the Wild West when it comes to bringing your car in for repair. Whatever they think that they can get away with. Battery replacement costs $485. Wait…in the text that someone sent me from the dealership I’m quoted $120 for labor and given the phone number for the parts department. So I call the parts department and they quote me $210 for the battery. Cost is $330. Like I said it’s the West. Plus he holds the car for 2 1/2 days. To replace the battery, inspect the front end, rotate the tires and change the oil? Come on. And for these reasons I will never step in this dealership again. More

Great service. Advisor really helped and was on top of getting my service warrantied as it still under the 10/100,000 and could find my dad's name in their system. Advisor really helped and was on top of getting my service warrantied as it still under the 10/100,000 and could find my dad's name in their system. Turns out his name was backwards by the selling dealer apparently. Would return again. More

I always go to kia dtla for my cars maintenance and Mike is my service rep. He's always very helpful and I truly appreciate it! I highly recommend Mike is my service rep. He's always very helpful and I truly appreciate it! I highly recommend Mike More

Great Customer Service. Offered me free Oil Change when the recall parts was not available at the time of visit. Offered me free Oil Change when the recall parts was not available at the time of visit. More

Dtla Kia service has always treated me well. My advisor JULIE ROCKS. She is always polite and informative. I know when I pull up and she attends me I'm in good hands. My advisor JULIE ROCKS. She is always polite and informative. I know when I pull up and she attends me I'm in good hands. More

Mal servicio siempre les pido que programen mi carro y nunca lo hacen ahora ni el es estiquer cambiaron nunca lo hacen ahora ni el es estiquer cambiaron More

Called in for recall (3) arrived waited approximately 4-5 hrs to hear I have to come back 1 of 3 they don’t have the part. Never offered a rental or ride back home. Car is making weird noises now but I refu hrs to hear I have to come back 1 of 3 they don’t have the part. Never offered a rental or ride back home. Car is making weird noises now but I refuse to go back to DTLA KIA . Given 20 dollars off oil change I also received More

I had a great service advisor (Mike I think) and my car was finished before I expected. was finished before I expected. More

Kia is very good at finding g and fixing the problem I will always take my car to kia , will always take my car to kia , More