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1,456 Reviews of Kia Downtown LA - Service Center
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September 20, 2023
Love my advisor! Very nice and was on top of my car. Had all the information I needed. However fixing my car is super expensive with Kia. Oil change. Really expensive Very nice and was on top of my car. Had all the information I needed. However fixing my car is super expensive with Kia. Oil change. Really expensive! Other than that. I’m happy with my service. More
by crystal.cella
Verified CustomerEmployees Worked With
Emilio Quiñónez
September 18, 2023
Waited hours to be taken care of. And I had to initiate it. And I was in there ALONE. And I had to initiate it. And I was in there ALONE. More
by WILLTONY1
September 18, 2023
My 2013 Optima broke down on the grapevine so I had it towed to DTLA Kia on a Monday. They weren't able to even look at the car until Thursday and then they didn't have a diagnostic until Friday. I had to towed to DTLA Kia on a Monday. They weren't able to even look at the car until Thursday and then they didn't have a diagnostic until Friday. I had to leave to head back to NorCal on Saturday, so I got a rental car. My car ended up needing a new engine. Thankfully, it was under warranty. Unfortunately, communication from the service department was terrible. When my car was finally ready 3 weeks later, I alerted Misael on Thursday that I would be flying down the next day to pick up my car. I also texted on my drive from LAX to DTLA. I had to wait for TWO HOURS just for them to find my key fob, find my car, and then bring my car to me. 2 weeks later, I'm still waiting to hear from the warranty department about reimbursement on my rental car, but neither the warranty department nor Misael have responded to my inquiries. I had to get a smog check on my car last week and the technician said that the exhaust hanger is not mounted and the fuel line is not secured to clips on the firewall, so now I have to take the car to my local dealership to have that fixed. More
by JULIELKLING
Employees Worked With
Misael Rios
September 17, 2023
Si me el elsevicio que me 9 me gusto y que manden mensaje y muchas gracias por su atención gracias por todo y les recomiendo mas gente para hagan su servicio y muchas gracias por su atención gracias por todo y les recomiendo mas gente para hagan su servicio More
by SATURNINOORTEGA3
September 17, 2023
Thanks for everything! I understand that you also had others to service; and I won't complain about the length of time; but I was elated to get my car back. I understand that you also had others to service; and I won't complain about the length of time; but I was elated to get my car back. More
by jbrown99
Employees Worked With
