Kia Downtown LA - Service Center

Se tardan demasiado el personal nunca estan Las secretarias se tardan mucho para contestar y no son cordial secretarias se tardan mucho para contestar y no son cordial More

This dealership wants your money, and the second they get it, you stop being a human. I bought a brand new plug-in SUV with the highest level trim for nearly $60K. Included in that was an order for roof rack it, you stop being a human. I bought a brand new plug-in SUV with the highest level trim for nearly $60K. Included in that was an order for roof racks that cost $500 and had to be ordered by the dealership. After 6 weeks of waiting, and not hearing anything from the dealership, I started calling to inquire. I never once received a call back despite leaving numerous voicemails, and when I reached out to my original sales person I was ignored for at least two additional weeks. I finally sent a text message back to the original contact sales person stating that I would be contacting my attorney and leaving a one star google review. Suddenly like magic I got a call back. But this time it has been a full two months since I purchase my vehicle, and I have not received the roof racks, nor have I received any explanation as to where they might be, or when they might arrive. After another two weeks of daily contact and frustration, I found out that they never ordered the roof racks, and had no intention of calling me back. If I had not done my due diligence over and over again for 2 1/2 months, I would never have received the racks and the dealership would've just taken my money and ran with it. Finally, after another week of absolute disgust and frustration my roof racks arrived, and I was finally able to get them installed on my vehicle. It took 2 1/2 months of nonsense, but once the parts were ordered, they were there within three days. Throughout this process, no departments communicated with each other, and I was passed around from sales person to sales person in an attempt for the dealership to have me just get off their back. It was not until like I said, I became much more persistent that anything got done. If I had not threatened to leave a bad review and contact my lawyer, I don't think I would ever have received this product. More

I had an appointment and still waited for an hour before I was seen. The waiting area was packed so I had to wander downtown to find somewhere to wait. They charged me for my oil change. Didn’t give me a co I was seen. The waiting area was packed so I had to wander downtown to find somewhere to wait. They charged me for my oil change. Didn’t give me a complimentary wash. Didn’t reset the my oil. AND they scraped my tire, so now I have to buy a new tire. They were so rude and awful and mess up my car. Don’t go there. More

Love my advisor! Very nice and was on top of my car. Had all the information I needed. However fixing my car is super expensive with Kia. Oil change. Really expensive Very nice and was on top of my car. Had all the information I needed. However fixing my car is super expensive with Kia. Oil change. Really expensive! Other than that. I’m happy with my service. More

My 2013 Optima broke down on the grapevine so I had it towed to DTLA Kia on a Monday. They weren't able to even look at the car until Thursday and then they didn't have a diagnostic until Friday. I had to towed to DTLA Kia on a Monday. They weren't able to even look at the car until Thursday and then they didn't have a diagnostic until Friday. I had to leave to head back to NorCal on Saturday, so I got a rental car. My car ended up needing a new engine. Thankfully, it was under warranty. Unfortunately, communication from the service department was terrible. When my car was finally ready 3 weeks later, I alerted Misael on Thursday that I would be flying down the next day to pick up my car. I also texted on my drive from LAX to DTLA. I had to wait for TWO HOURS just for them to find my key fob, find my car, and then bring my car to me. 2 weeks later, I'm still waiting to hear from the warranty department about reimbursement on my rental car, but neither the warranty department nor Misael have responded to my inquiries. I had to get a smog check on my car last week and the technician said that the exhaust hanger is not mounted and the fuel line is not secured to clips on the firewall, so now I have to take the car to my local dealership to have that fixed. More

Waited hours to be taken care of. And I had to initiate it. And I was in there ALONE. And I had to initiate it. And I was in there ALONE. More