Kia Downtown LA - Service Center

Arturo was amazing. Keep me updated on the process of getting my car fixed through warranty. His customer service & ability to explain how the process worked was great. Keep me updated on the process of getting my car fixed through warranty. His customer service & ability to explain how the process worked was great. Thank you!! More

Stellar. They took me early, got me in & out quickly, totally professional & courteous. 5 stars. They took me early, got me in & out quickly, totally professional & courteous. 5 stars. More

Excelente atención muy amable y siempre resolviendo mis dudas y orientándome que hacer para mejorar el rendimiento de mi auto dudas y orientándome que hacer para mejorar el rendimiento de mi auto More

Rapid attentive and provide a solid loaner hassle free. A world class service center that works! A world class service center that works! More

The service center needs better communication with each others departments. My car returned in a worse condition than it was already in. others departments. My car returned in a worse condition than it was already in. More

I don’t like being badgered with multiple follow up emails and texts to give a review on mediocre service for a safety recall on a brand new car I bought in January, and when I showed up for my appoint emails and texts to give a review on mediocre service for a safety recall on a brand new car I bought in January, and when I showed up for my appointment I sat in a long line in the street for half an hour before being helped. Stop asking me for a review on mediocre service More

Arturo Rios made it all happen, and kept me informed during the whole process #greatjobteamDTLAkiathisistheonlyplaceIwillgotoformycarservices during the whole process #greatjobteamDTLAkiathisistheonlyplaceIwillgotoformycarservices More

I’m usually use service and repair and great customer services and not too much time waiting services and not too much time waiting More

If I could leave zero stars I would. My car was at this dealership for a harness repair for over two months. I was in LA for work and my job ended and I needed to drive back to Florida i My car was at this dealership for a harness repair for over two months. I was in LA for work and my job ended and I needed to drive back to Florida in a rental because this dealership had taken so long to complete the work. There was probably the WORST customer service provided by my assigned service person Julie Romero. The only times that I would be able to get questions answered about the status of my vehicle was when I would physically show up and ask her or the manager on duty Eric. Phone calls get rerouted to answering machines that never get checked. It was a nightmare. When I finally picked up my car I was rushed out of the dealership so quickly I didn’t get an opportunity to make sure everything was functioning properly. In the end, the vehicle is not completely repaired and has other electrical issues it didn’t have when I drove it in. I will never go back to this dealership. Someone from corporate needs to do an audit here because it is tainting the Kia brand. More

Excellent service. Everything was very organized and efficient. My car was serviced in a timely manner. Everything was very organized and efficient. My car was serviced in a timely manner. More