Kia Downtown LA - Service Center

Other than an initial delay in communication, the service was great. Easy process getting in and out! was great. Easy process getting in and out! More

Everytime I come to Kia dtla I always receive excellent & fast service. The staff is very helpful and friendly fast service. The staff is very helpful and friendly More

Service was amazing and staff was very proffessional! i work 2 blocks away from the service department and kia of dtla and staff were friendly enough to give me a ride back to work! i work 2 blocks away from the service department and kia of dtla and staff were friendly enough to give me a ride back to work! More

I visited Kia with a new purchase and came in for three recalls. Recalls were taken care of. However I purchase a headlight and there was apparently wiring disconnected from my vehicle. I was not notified recalls. Recalls were taken care of. However I purchase a headlight and there was apparently wiring disconnected from my vehicle. I was not notified of this nor was it written down in the write up of my first visit. I visited Kia this past Wednesday (to resolve non-working headlight) with an appointment and waited three hours for someone to tell me about wiring/a need for diagnostics report. Beyond that, a week later I went to see a mechanic and they found that the NEW headlight installed by Kia was broken. So I 1. paid for a headlight that wasn’t connected and 2. literally broke within a few days? I find this very frustrating. Why didn’t someone tell me about this beforehand? Why was the wiring ignored? Besides that, waiting for so long to be seen is absolutely inconsiderate of people’s time. Please consider adjusting appointment times if there is a lack of staff/technicians. I personally will not consider going back to Kia for anything. More

Had hard time getting in touch with anyone on serval attempts finally did service man tried to help but promises were broken car returned to me dirty was promised to be cleaned didn’t want to accept a c attempts finally did service man tried to help but promises were broken car returned to me dirty was promised to be cleaned didn’t want to accept a cashier check from a bank this is a business in America that takes Cashier checks I felt this business was shady thou they tried to be helpful they failed my car was there for over a month at one point the service dealer told me he didn’t know where my car was !! After I had it towed there I will never deal with this Kia service department again More

Great honest service. No hassle. Good communication. Don’t mandate how many words a review must be. That’s bad form No hassle. Good communication. Don’t mandate how many words a review must be. That’s bad form More

All services were horrible Mechanic, service desk and the others were horrible. No professional mind at all, delayed a lot as such. the others were horrible. No professional mind at all, delayed a lot as such. More

Good customer service and the people where great and I love coming to kia good experiences love coming to kia good experiences More

This time I got a good service. they fix my problem and I’m happy with it they fix my problem and I’m happy with it More

The personnel I dealt with were great. You need to hire more people. At other service departments, an appointment means you drop off your car at the time of your appointment. I You need to hire more people. At other service departments, an appointment means you drop off your car at the time of your appointment. I arrived at 8:40A for my appointment and was not able to leave until 9:15A. More