Kia Downtown LA - Service Center

Had hard time getting in touch with anyone on serval attempts finally did service man tried to help but promises were broken car returned to me dirty was promised to be cleaned didn’t want to accept a c attempts finally did service man tried to help but promises were broken car returned to me dirty was promised to be cleaned didn’t want to accept a cashier check from a bank this is a business in America that takes Cashier checks I felt this business was shady thou they tried to be helpful they failed my car was there for over a month at one point the service dealer told me he didn’t know where my car was !! After I had it towed there I will never deal with this Kia service department again More

All services were horrible Mechanic, service desk and the others were horrible. No professional mind at all, delayed a lot as such. the others were horrible. No professional mind at all, delayed a lot as such. More

Good customer service and the people where great and I love coming to kia good experiences love coming to kia good experiences More

The personnel I dealt with were great. You need to hire more people. At other service departments, an appointment means you drop off your car at the time of your appointment. I You need to hire more people. At other service departments, an appointment means you drop off your car at the time of your appointment. I arrived at 8:40A for my appointment and was not able to leave until 9:15A. More

This time I got a good service. they fix my problem and I’m happy with it they fix my problem and I’m happy with it More

Excellent service friendly exceptional very helpful great advice and recommendations for maintaining vehicle for usage advice and recommendations for maintaining vehicle for usage More

My free oil change was not honored. My girlfriend drove the telluride there for nothing. Please fix this. When I bought the car I was told I have a free oil change, first set of brake p My girlfriend drove the telluride there for nothing. Please fix this. When I bought the car I was told I have a free oil change, first set of brake pads free, and a free body panel if damaged. I hope this is still being honored. I’m not paying for this special package for nothing. Some type of compensating needs to happen because now we’ll have to drive out there 2 times. More

Emilio is the best helper and tend my car's needs. He made sure that my service was on time. He made sure that my service was on time. More

The service was greater than I expected it to be. They told me it be two hours but it was no more than a hour and a half. They told me it be two hours but it was no more than a hour and a half. More

Me gusta por que siempre me atienden de buena manera y cuando necesito llevar mi carro para servicio me lo reciben aunque no tenga una cita previa y siempre que he tenido alguna pregunta me responden muyb cuando necesito llevar mi carro para servicio me lo reciben aunque no tenga una cita previa y siempre que he tenido alguna pregunta me responden muybien y muy buen explicado. More