Kia Downtown LA - Service Center

Great friendly service environment, and staff workers. Great experience to have at Kia service dealer Great experience to have at Kia service dealer More

I have already chatted with Eric in Service, but putting this in writing will go on the record. I had an appointment at 12:20 pm. This was my second trip in the last couple of weeks to resolve recall issu this in writing will go on the record. I had an appointment at 12:20 pm. This was my second trip in the last couple of weeks to resolve recall issues. Although I arrived on time, I was not put in contact with a service representative until after 1:00. I was admonished at one point for not waiting in my car but after waiting over 40 minutes, my back was bothering me. I was not happy because although I had an appointment, I was directed to the walk-in lane. My car was #33 and second in line behind a walk-in customer.. The gentleman on line behind me was #34 but he was directed to the appointment lane and was in the first position. Sure enough when a service rep finally appeared, he went right to the car that came in after me. I explained that based on YOUR numbering system I was actually first in line. He told me he didn't know but he'd be with me after he helped this gentleman. I pitched a fit and was finally taken care of in the correct order. I am aware that you have many new employees but the timing and customer service were unacceptable. I gave 2 stars rather than 1 because the more experienced employee who wrote up my paperwork was pleasant enough but it did not erase the issues. It's important for you to know and try and do much, much, much better. More

The service I received from Arturo Rios was very kind, thank you very much. Excellent thank you very much. Excellent More

I recently had the pleasure of interacting with Desiree, Service Department, who provided exceptional customer service. Desiree displayed professionalism, patience, and an impressive level of technical expe Service Department, who provided exceptional customer service. Desiree displayed professionalism, patience, and an impressive level of technical expertise, going above and beyond to understand and resolve my issue comprehensively. She provided a friendly and personable demeanor, as well created a welcoming atmosphere throughout the interaction, making it not only productive but also enjoyable. Desiree is a true asset to the company and sets a high standard for outstanding customer service. I look forward to working with her again. More

Julio was very helpful and got my car done the quickest of when I've taken my car before. I've waited over 3 hours just for an oil change other times. of when I've taken my car before. I've waited over 3 hours just for an oil change other times. More

Excellent, fast, friendly & helpful, wonderful customer skills KIA staff members have and I'll definitely bring my Telluride back here for all of it's needs...much thanks to Emilio Quinonez! skills KIA staff members have and I'll definitely bring my Telluride back here for all of it's needs...much thanks to Emilio Quinonez! More

Made a appointment for a recall 2 weeks in advance was sent a text message a day before to confirm. Got to the appointment to find out the part wasn’t in stock and they needed to order the part and it wou sent a text message a day before to confirm. Got to the appointment to find out the part wasn’t in stock and they needed to order the part and it would take 3 to 5 days. Not sure why the part wasn’t ordered when I made the appointment. I left with a recall still open and waiting for the part to come in. Stuff showed no interest in my feedback or concern. More

the were helpful, personable, and I did not wait as long as they told me. fast and reliable. as they told me. fast and reliable. More

Hello - The advisors are very nice and helpful. I appreciate that they make sure I understand what are my car needs and are straight forward on the details. It was nice to also find out about Sunbi I appreciate that they make sure I understand what are my car needs and are straight forward on the details. It was nice to also find out about Sunbit so I can make smaller payments on my car service. Thank you guys for your time and help. More

Good service , friendly people. Desiree Rodriguez was very helpful and explained everything thoroughly and gave good customer service . Desiree Rodriguez was very helpful and explained everything thoroughly and gave good customer service . More