Kia Downtown LA - Service Center

Just upset everytime I leave the dealer something goes wrong with my car not happy wrong with my car not happy More

Mikaila my service advisor was great. It was unfortunate that your dealership was not able to complete the tire rotation because they didn't have the appropriate tool. That situation It was unfortunate that your dealership was not able to complete the tire rotation because they didn't have the appropriate tool. That situation caused me an inconvenience. Thank you, Claudia O'Brien 818-355-0752 More

Customer service is Great ! The real car experts. I was satisfied with the service thank you so much to everyone that helped me the day I took my car for service . The real car experts. I was satisfied with the service thank you so much to everyone that helped me the day I took my car for service . More

Marcela communicated the process exceedingly well. She is friendly and I felt like she genuinely cared about me as a customer. Even when I declined service recommendations, she encouraged me to get th She is friendly and I felt like she genuinely cared about me as a customer. Even when I declined service recommendations, she encouraged me to get the work done for my safety and wellbeing. More

The service department was excellent! ! Michaela Nicolas kept me informed of everything. Phone, email, etc ! Michaela Nicolas kept me informed of everything. Phone, email, etc More

i always love coming to kia of downtown los angeles to get an oil change and service on my vehicle. get an oil change and service on my vehicle. More

The Service advisor was fast, efficient and very friendly. For a last minute flat tire near closing time, he understood my predicament and got me back on the road without any delay. I truly apprecia friendly. For a last minute flat tire near closing time, he understood my predicament and got me back on the road without any delay. I truly appreciate his efforts and for staying a bit past closing time. Thank you! More

The customer service was Awesome! I really appreciate that as I work in customer service!!!! I really appreciate that as I work in customer service!!!! More

I am extremely disappointed with the service at Kia of Downtown Los Angeles. This is now the third time I’ve brought my Kia Telluride in for the same recall issue, and each time has been a waste of my tim Downtown Los Angeles. This is now the third time I’ve brought my Kia Telluride in for the same recall issue, and each time has been a waste of my time. Most recently, after having my vehicle in the shop for two hours, they informed me they didn’t even have the tools to fix the problem. How can a dealership not be equipped to handle a recall issue, especially after multiple visits? To make matters worse, I attempted to reach the service manager, Eric Espinosa, several times, but I received no response. This lack of communication and competence is unacceptable. I expected far better from a dealership, and I will not be returning for any future services. More

Great customer service the advisor was very helpful to get a service done it didn’t take long i will definitely be back. get a service done it didn’t take long i will definitely be back. More