Kia Downtown LA - Service Center

The customer service was Awesome! I really appreciate that as I work in customer service!!!! I really appreciate that as I work in customer service!!!! More

I am extremely disappointed with the service at Kia of Downtown Los Angeles. This is now the third time I’ve brought my Kia Telluride in for the same recall issue, and each time has been a waste of my tim Downtown Los Angeles. This is now the third time I’ve brought my Kia Telluride in for the same recall issue, and each time has been a waste of my time. Most recently, after having my vehicle in the shop for two hours, they informed me they didn’t even have the tools to fix the problem. How can a dealership not be equipped to handle a recall issue, especially after multiple visits? To make matters worse, I attempted to reach the service manager, Eric Espinosa, several times, but I received no response. This lack of communication and competence is unacceptable. I expected far better from a dealership, and I will not be returning for any future services. More

Great customer service the advisor was very helpful to get a service done it didn’t take long i will definitely be back. get a service done it didn’t take long i will definitely be back. More

I can say it's better than 5 years ago, pretty fast service unlike before service unlike before More

Very good service. They work really fast to check my car.Thank You so much. They work really fast to check my car.Thank You so much. More

The customer service was very professional, service was done quickly, and lobby was kept clean. done quickly, and lobby was kept clean. More

Great experience and smooth quick process I loved ever moment this was just the car I wanted moment this was just the car I wanted More

I am extremely disappointed with the service at Kia of Downtown Los Angeles. This is now the third time I’ve brought my Kia Telluride in for the same recall issue, and each time has been a waste of my tim Downtown Los Angeles. This is now the third time I’ve brought my Kia Telluride in for the same recall issue, and each time has been a waste of my time. Most recently, after having my vehicle in the shop for two hours, they informed me they didn’t even have the tools to fix the problem. How can a dealership not be equipped to handle a recall issue, especially after multiple visits? To make matters worse, I attempted to reach the service manager, Eric Espinosa, several times, but received no response. This shows a serious lack of organization and respect for the customer’s time and safety. I expected far better from a dealership, and I will not be returning for any future services. More

I liked the service given but I didn't like the waiting room was dirty. room was dirty. More

Inv No: K1CS363373 Trunk Latch NOT WORKING AFTER I PAID FOR THE SERVICE. Arturo Rios was sending the information to KIA Engineers, to see why or what needed to be done to correct the issue. You KEEP MY M FOR THE SERVICE. Arturo Rios was sending the information to KIA Engineers, to see why or what needed to be done to correct the issue. You KEEP MY MONEY AND DID NOTHING. YOU HAD MY CAR FOR A WEEK AND THE TRUCK LATCH STILL IS NOT WORKING. SO, THE KIA ENGINEERS DON'T KNOW WHAT TO DO EITHER? SO, KIA FEELS JUST SAY NOTHING IS BEST? More