Kia Downtown LA - Service Center

We were fortune enough to be seen without an appointment while experiencing issues with our car. Emilio gave us step by step updates, and was able to get our car back to us in a timely matter. We will only while experiencing issues with our car. Emilio gave us step by step updates, and was able to get our car back to us in a timely matter. We will only be using this location going forward! More

I brought my car in steel, same issue on the day off service. Nobody call me back to explain to me what’s going on I left so many messages. No one returned my call. Finally next morning I called and som service. Nobody call me back to explain to me what’s going on I left so many messages. No one returned my call. Finally next morning I called and someone told me that the car was diagnosed the day before and nobody has called you. They said they couldn’t find anything, but this is happening again . Meanwhile, I am back to first my engine light is on, and I’m worried that something major happens to my car. More

This dealership is where I bought my Kia Forte. The service department was professional and I was pleased with how friendly Alli was and how he was concerned with the state of the breaks on my car. The service department was professional and I was pleased with how friendly Alli was and how he was concerned with the state of the breaks on my car. I had the break pads replaced and the rotors resurfaced. My car breaks much better now. More

The service was fast and efficient. All of the staff were friendly and accommodating. Each option was explained to me thoroughly to help me decide the best service option. All of the staff were friendly and accommodating. Each option was explained to me thoroughly to help me decide the best service option. More

Excelente servicio , buena atención precios muy justos personal capacitado para la atención al cliente siempre que llevo mi carro al servicio siempre atienden de excelente manera gracias kia personal capacitado para la atención al cliente siempre que llevo mi carro al servicio siempre atienden de excelente manera gracias kia More

Absolutely does not care about customer service - or time customers wait. The greed of the overlords that run the KIA machine is all that matters and that couldn’t be made any clearer by the employees themse customers wait. The greed of the overlords that run the KIA machine is all that matters and that couldn’t be made any clearer by the employees themselves. Not only did your team “lose” my car but took 7 appointments and 2 full wasted days of my time just to get a diagnostic estimate. the greeter was “nice” but no one really truly cares about the organization or expediting of customer care or vehicles. They just want your car in service but not much else care is taken, other than taking cars to other random off site locations. 18 hours total for a diagnostic after a morning drop off. 4 hours for. The time I was told my car was ready before my car actually showed up. What a joke! More

Tremendous and Professional Service. Service rep Emilio and Cashier Marie & staff Assisted in a great overall first time experience there. Thank you! -Edison Mazariegos Service rep Emilio and Cashier Marie & staff Assisted in a great overall first time experience there. Thank you! -Edison Mazariegos More

Aurturo is really a great help , great customer service i dont bring my car to anyone but kia of DTLA dont bring my car to anyone but kia of DTLA More

The service was very bad. The car was not inspected properly. They even lied and said they didn't test drive it. I think avoiding responsibility is very bad. I don't think I The car was not inspected properly. They even lied and said they didn't test drive it. I think avoiding responsibility is very bad. I don't think I'll ever buy a Kia car again More

They call me to replace my camera and they don't do it better they want to charge me for other services pure deception I will complain to the consumer better they want to charge me for other services pure deception I will complain to the consumer More