Kia Downtown LA - Service Center

Best customer service, made me feel welcomed and at home. They attended to my needs for my vehicle maintenance They attended to my needs for my vehicle maintenance More

Took more than 30 days to get my car back. Half way through the wait time I was told two business days for parts. Waited 4 business days to call shop back only to be told there was actually no Half way through the wait time I was told two business days for parts. Waited 4 business days to call shop back only to be told there was actually no eta on parts. When asked about covering my car rental since we were approaching 30 days. I was told to call corporate. Corporate refused to cover the rental saying it’s not a manufacture defect. The auto shop forwarded to the manager Eric and he made felt like he didn’t read my email as I told him corporate will not pick up the rental charges and continue to forward me to call corporate. I had to borrow a car for two days, since my insurance was only covering for a solid 30 days. When I receive my car back the key hole area is the color grey and not black like the rest of the car. At this point this is the least of my concern I’m glad this experience is over. I will not be coming back to this shop for any future work and will tell everyone I know to stay away. More

Excelente sevicio muy amables, excelente precio en el cambio de aceite y muy rapido confiables cambio de aceite y muy rapido confiables More

This dealership is awesome when they work hard This dealership gives you any information you need. dealership gives you any information you need. More

Had a great car dealership service worker. She was able to answer any concerns I had about my car as well as staying passions with me. I felt comfortable and had a great experience with Elizab She was able to answer any concerns I had about my car as well as staying passions with me. I felt comfortable and had a great experience with Elizabeth. More

Excellent customer service and very helpful with all questions I had while at my appointment. questions I had while at my appointment. More

Would like to thank Emilio for his great customer service & for also taking care of my father since he was the one taking the vehicle. Emilio thank you so much my service was excellent. & for also taking care of my father since he was the one taking the vehicle. Emilio thank you so much my service was excellent. More

Arturo was expectional at explaining what vehicle needed and went beyond to find out. Thanks and went beyond to find out. Thanks More

They need to give me a shuttle to go home if I visit for recall. Because I wasted time and money for kia problems. recall. Because I wasted time and money for kia problems. More

Emilio was very detailed and explained clearly what to expect with the service. I appreciated his help and guidance in my first visit to the service center. expect with the service. I appreciated his help and guidance in my first visit to the service center. More