Kia Downtown LA - Service Center

INCOMPETENT service center at KIA DTLA. There's a reason for the numerous negative reviews. Wasted 2 days of my time and the Service Center did absolutely nothing on BOTH days to address There's a reason for the numerous negative reviews. Wasted 2 days of my time and the Service Center did absolutely nothing on BOTH days to address the issue. Booked an appointment for Tueday morning with a VERY detailed description that the 12V battery of my PHEV could not hold a charge above 40% and showed a bad state of health when performing a battery test at home. Received a condescending call from Mike Avenecian (advisor) telling me that the reason my battery was not functioning was because I was using a faulty EV charger, and it was my fault. - My EV battery was never the issue, nor did I have issues charging. I did not need my EV battery charged, as i charge it at home with no issues. Had ANY of their staff read the reason I was taking my car in, they would have seen that the issue was the 12V battery (why a service center doesn't know the difference between EV battery and 12v battery is beyond me). I had even texted the technicians throughout the day to emphasize (again) that my 12V battery was the concern. When I came to pick up my car before closing, I waited nearly half an hour just to speak to Eric Espinoza (manager), who revealed that the 12V battery was NEVER checked the entire time my car was on their lot. Upon calling a technician to grab a battery tester, it was even more apparent that none of them knew what they were doing, and the 12V battery had not been tested the entire time my car was in their possession. None of them even knew where the 12V battery was located on my car, and I had to speak up to direct them to it. Eric instructed me to schedule another appointment (after wasting an entire day of my time) and guaranteed they would have my issue fixed. He gave me his card and told me to call him the next day that my car is in the shop so he could personally ensure the problem would be appropriately addressed. Took my car in again a day later and attempted to contact Eric while my car was in their shop since 7AM. After leaving NUMEROUS voicemail and being blatantly ignored, I decided to travel back to pick up my vehicle before the shop closed. When I arrived, again, nothing had been done to my car the entire day. They had finally decided to test my battery because I was already there to pick up my car. Upon FINALLY testing my battery, the state of health of my battery was 37% and couldn't hold a charge. Eric and the entire staff were zero help, and I'm still left with a faulty 12V battery. The paid KIA Connect app gives constant notifications that the battery is too low to even send commands to the car (rendering the subscription useless). If you want to waste your time with an unqualified service center and incompetent staff, you've found the right place. Definitely the last KIA we'd purchase because of Eric and Mike. More