Kia Downtown LA - Service Center

Very helpful friendly service! ! They took care of me really well. First time here and will be back! ! They took care of me really well. First time here and will be back! More

The service coordinator was professional and amicable and there was no upselling on this visit. I scheduled a same day 12:00 appointment as a follow up to a previous appointment for a recall part that had ar there was no upselling on this visit. I scheduled a same day 12:00 appointment as a follow up to a previous appointment for a recall part that had arrived. I was placed in the vehicle queue immediately and waited only 10 minutes to receive a receipt for the expected service. I was advised the service would take about an hour and the work was completed in about an hour. After leaving, I received an email with the results of a multi-point inspection. I was surprised to find the recommendation was different from the week before. It stated my brake fluid level condition had a fail status and required immediate attention. There has been no fluid leaked in my driveway, no alert on my dashboard, and a visual inspection the same day revealed the fluid level was at the maximum line. It seems I’ve never been able to get stellar service at this dealership. More

I have had all my services fone at Kia DTLA since I purchased my car purchased my car More

They had my car for 2 days only to tell me it was fine (even though when I received it back it was making the same terrible noise). I was told they would call me at the end of the 1st day and never got a (even though when I received it back it was making the same terrible noise). I was told they would call me at the end of the 1st day and never got a call. The next day I hadn’t heard anything by mid-afternoon and had to contact them only to find out they hadn’t even done anything yet More

Greqt services and great time. Your waiting room onces provided drinks and snacks. Bring that back. Your waiting room onces provided drinks and snacks. Bring that back. More

Mike was able to communicate the needs with my car and give me any updates as needed. He was very polite and explained everything to me. give me any updates as needed. He was very polite and explained everything to me. More

Es lo mejor ,te explican cada detalle si tienes alguna pregunta,la verdad me gusta su servicio pregunta,la verdad me gusta su servicio More

I think her name was Alexander but she was great. Staff was friendly and fast Staff was friendly and fast More

Good service services service services service good service good service good service good services service service good service good service good services service More

The service center is extremely busy. I arrived 10 minutes early for my scheduled service appointment and waited 30 minutes to get checked in. The minor work requested (tire rotation and I arrived 10 minutes early for my scheduled service appointment and waited 30 minutes to get checked in. The minor work requested (tire rotation and alignment, software recall) was projected to take 3 hours but took 7 hours. I was not updated in a timely way and ended up sitting in the noisy waiting room for 4 hours. More