Kia Downtown LA - Service Center

Emilio is super great! Every time I came here he was the dealer who served me! Every time I came here he was the dealer who served me! More

Kia DTLA has shown genuine concerns to maintain customer satisfaction. Ray in Customer Relations has been especially stellar, he deserves recognition for doing whatever it takes to address issues that need satisfaction. Ray in Customer Relations has been especially stellar, he deserves recognition for doing whatever it takes to address issues that need attention. More

friendly, attentive , helpful and kept me informed on the status of our car. Gave me an estimate of time it would take for repairs and met the time frame. status of our car. Gave me an estimate of time it would take for repairs and met the time frame. More

friendly and helpful and very professional I believe that I was not sent beginning survey that I was not sent beginning survey More

Great service fast service friendly workers work completed in a timely manner able to reschedule appointments if needed completed in a timely manner able to reschedule appointments if needed More

Excellent, Elizabeth really doing a good job. She help us out a lot and answer all of our question She help us out a lot and answer all of our question More

Cost of an oil change has gone up too much! Other than that, Mike did a good job, but should have told me about the cost. It didn’t occur to me to ask since I’ve had them change my oil for year Other than that, Mike did a good job, but should have told me about the cost. It didn’t occur to me to ask since I’ve had them change my oil for years. Usually takes a couple of hours but since I was the first customer, my oil change was done surprisingly fast. Will have to look elsewhere to do my oil changes or maybe I’ll start doing it myself. Definitely not worth paying over $100 dollars for an oil change. More

Alli Levy was super helpful and efficient during my visit. He answered any questions I had and was knowledgeable about the process. He provided me with the confidence of leaving my car with their servi visit. He answered any questions I had and was knowledgeable about the process. He provided me with the confidence of leaving my car with their service center. He also gave me the opportunity to save on my purchase with the option of opting in or out. Highly recommend. More

Service was super fast and Elizabeth did a great job taking care of me and my car! taking care of me and my car! More

When they returned my car it was dirty and oily- steering wheel, door handles, shifter wheel, door handles, shifter More