Kia Downtown LA - Service Center

My adviser Markel Avanecian helped me a lot because of him I get back ..there him I get back ..there More

Amazing team especially Desiree Rodriguez, so helpful and efficient. Grateful to her and ability to get things done. efficient. Grateful to her and ability to get things done. More

I really appreciated that they took the car in at the scheduled time- no delays, and they completed the work in a timely fashion. Polite, professional. Would recommend this service department. scheduled time- no delays, and they completed the work in a timely fashion. Polite, professional. Would recommend this service department. More

Elizabeth Ramirez help me out a lot she was very nice and got me everything I need. got me everything I need. More

Desiree was super helpful! She made sure I was well taken care of. Definitely my go to service location. She provides excellent service, is super attentive, and makes sure her She made sure I was well taken care of. Definitely my go to service location. She provides excellent service, is super attentive, and makes sure her customers know what they need and leave without any issues. 10/10 would come again. More

Hour to drop off, poor communication unless I called. Had car 2 days for 2 hour service. Had car 2 days for 2 hour service. More

I bought my KIA RIO 9 years ago brand new. Lousy mileage from day one, average 20-23 miles in city. Management was not interested in giving me a better one. They'd do tests and say it's n Lousy mileage from day one, average 20-23 miles in city. Management was not interested in giving me a better one. They'd do tests and say it's not their fault. They'd say call a special 800 number, which was a waste of time. The problem with KIA is they boast of great customer service, but it doesn't exist. When I bought the car I got free oil changes and a carwash. They discontinued the carwash and oil changes now cost $100. I would not recommend KIA service. Vehicle took 2 hours 20 minute not an hour or less. The TV blares from the sitting room, it is way too loud as we sit in chairs that are dirty, my clothes turned black. The garage drop off area is chaotic and crowded. For a future discount, they tell you what to say on customer service surveys to make them look good. With the exception of AJ (he's great) and a previous agent Khahil (sp?) my experience has not been positive. Though I will admit, except for my car's poor mileage, it's actually a good car. Just wish I could get better service and a car with better mileage. More

The line to get into the service center is always super long. It's also super painful to get any warranty work done here. My most recent time was the last straw...I sold my Kia the next day and bought anot long. It's also super painful to get any warranty work done here. My most recent time was the last straw...I sold my Kia the next day and bought another brand. More