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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews

1,458 Reviews of Kia Downtown LA - Service Center

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February 10, 2024

Very knowledgeable and awesome service. He was informative and made sure to offer me services my car might need More

by monica_ca09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
February 09, 2024

Arturo was awsome and helpful. My inspection was done fast and the information told to me was straightforward. More

by radika.199517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Rios
February 09, 2024

Met by Arturo, very professional and very knowledgeable with products and service, very patient and curtious. Explained all options for safety and service for my vehicle maintenance and longevity of my veh More

by louanneduran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Service Department
February 09, 2024

When they gave me my car back it wouldn’t turn on. They insisted my battery was bad and that was the reason. The next day my car turned on fine and they didn’t give me an explanation. My car also has More

by davemolina294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maykel
February 08, 2024

They were really kind and did a wonderful job and a excelente service. They were really respectful. More

by lauragarciab84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

I was greeted by very friendly people, they got my car in the queue right away, service time estimate was 90 mins but my car was done in less than an hour. More

by jst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
February 08, 2024

Every time I go there it is the same, nobody greeting, many employees that walk back and forth, achieving completely nothing, it is almost like they do not want to work or they feel that the customer is a More

by jarsles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo
February 07, 2024

Good service always great with care and respect to me and others thumbs up to kia More

by ronniehaskin58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Autrio
February 06, 2024

Desiree was fantastic! She made the whole experience easy from start to finish. Will come back again. More

by eric.oberland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
February 05, 2024

Service (recall) that was supposed to take an hour or 2 took 5 hours. My service helper disappeared on me and did not keep me updated on the progress. I was told to just wait for her and then when I finall More

by arttxamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth
Feb 06, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

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