1,458 Reviews of Kia Downtown LA - Service Center
Met by Arturo, very professional and very knowledgeable with products and service, very patient and curtious. Explained all options for safety and service for my vehicle maintenance and longevity of my veh with products and service, very patient and curtious. Explained all options for safety and service for my vehicle maintenance and longevity of my vehicle. More
When they gave me my car back it wouldn’t turn on. They insisted my battery was bad and that was the reason. The next day my car turned on fine and they didn’t give me an explanation. My car also has They insisted my battery was bad and that was the reason. The next day my car turned on fine and they didn’t give me an explanation. My car also has another issue I asked them about and they didn’t address it More
They were really kind and did a wonderful job and a excelente service. They were really respectful. excelente service. They were really respectful. More
I was greeted by very friendly people, they got my car in the queue right away, service time estimate was 90 mins but my car was done in less than an hour. the queue right away, service time estimate was 90 mins but my car was done in less than an hour. More
Every time I go there it is the same, nobody greeting, many employees that walk back and forth, achieving completely nothing, it is almost like they do not want to work or they feel that the customer is a many employees that walk back and forth, achieving completely nothing, it is almost like they do not want to work or they feel that the customer is a burden, when without customers they would be in the unemployment lines. This whole service department lacks the personal touch, the sincere care. More
Service (recall) that was supposed to take an hour or 2 took 5 hours. My service helper disappeared on me and did not keep me updated on the progress. I was told to just wait for her and then when I finall took 5 hours. My service helper disappeared on me and did not keep me updated on the progress. I was told to just wait for her and then when I finally asked another service helper, my car had already been delivered. Very frustrating day! More