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1,458 Reviews of Kia Downtown LA - Service Center
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February 18, 2024
Easy and great professional service. ! Always love coming here for my car’s service. Everyone is so easy going and answer any questions I may have. ! Always love coming here for my car’s service. Everyone is so easy going and answer any questions I may have. More
by jzapata1991
Verified CustomerEmployees Worked With
Manuel Miramontes
February 17, 2024
Not a great experience. I came in to do general maintenance on my EV6 and was recommended to do the 30,000 mile service since I was already at 25,000 miles. I accepted since I came in to do general maintenance on my EV6 and was recommended to do the 30,000 mile service since I was already at 25,000 miles. I accepted since I was told the 30,000 mile service included replacing the windshield wipers, checking my AC system, and rotating my tires, among several other things. However, when I came to pick up my car in the afternoon, I was told the tires were not rotated since they were already in the optimal position. My AC system was supposedly checked for leaks and wiring, but I know they didn't bother testing the AC system after they were done since my AC wasn't even blowing any air when I tried it. To make matters worse, I took a look at the wipers and they had not been changed. I went back to the front desk person and requested they go verify with the technicians if my wipers had actually been replaced. The front desk person did and came back with the following response: "The technicians performed the services from the old 30,000 miles service list, not the new updated 30,000 mile service list, so the wipers were accidentally not replaced." As soon as I heard that, I couldn't help but wonder what other services the technicians may have failed to perform since they were using an outdated service list. I never got a clear answer, but they did agree to change my wipers. After waiting another 40 minutes, a technician finally came out and replaced my old wipers. In summary, I have lost all confidence in this dealership and don't intend to come back despite it being the closest KIA dealership from my house. I have had better experiences with other KIA locations where they even vacuum your car and clean your windows, which were not offered at the Downtown KIA location. If you come here, just be sure to verify the work you pay for is actually performed. More
by JOSE HERNANDEZ
Employees Worked With
Elizabeth Ramirez
February 17, 2024
My helper was very nice and helpful. It didn’t take very long at all. It didn’t take very long at all. More
by SOFIERAMOS13
February 16, 2024
Arturo is the best! He did great job communicating with me and his colleagues to help me get back on the road safely and quickly. He did great job communicating with me and his colleagues to help me get back on the road safely and quickly. More
by a.groves
Employees Worked With
ARTURO RIOS
February 16, 2024
I got exactly what I needed & asked for at a reasonable time. I was really happy with how my car felt and sounded when I drove off. I will be back. time. I was really happy with how my car felt and sounded when I drove off. I will be back. More
by linaresanthony42
Employees Worked With
Elizabeth Ramirez, Service department.
February 16, 2024
Knowledgeable person, was vary attentive and concerned for my issues and making sure I get the right service for my issues and making sure I get the right service More
by GABE85LA
February 15, 2024
I went in with an appointment, but service was still very efficient. Arturo made sure he informed me on services my car was due for. He also made sure I understood what each service was for. He was super hel efficient. Arturo made sure he informed me on services my car was due for. He also made sure I understood what each service was for. He was super helpful. More
by ncifuentes
Employees Worked With
Arturo Rios
February 15, 2024
It’s okay dealership to get your services done at. I will visit again thanks I will visit again thanks More
by INGWOODJ
Employees Worked With
