Kia Downtown LA - Service Center

It was pretty upsetting to show up to my appointment and wait 45 minutes in my car till I got attended. And for them to tell me that they didn’t have the part. I don't Understand why Kia kept calling me eve wait 45 minutes in my car till I got attended. And for them to tell me that they didn’t have the part. I don't Understand why Kia kept calling me every other day to schedule an appointment if they didn’t have the part in stock. I had Yo walk away without the recall being taken care off. More

Very helpful, very informative, supportive and make sure that everything was taken care of with what I needed that everything was taken care of with what I needed More

Arturo is the best service provider. He is helpful and takes his time to explaine. He is helpful and takes his time to explaine. More

This was one of the worst experiences I have had getting my car serviced. They had my car for over a week and still never fixed the problem I originally came in for. While Arturo gave me a refund for the wo my car serviced. They had my car for over a week and still never fixed the problem I originally came in for. While Arturo gave me a refund for the work, it was still the worst communication and service I have experienced by far. More

Very fast and thorough, I didn’t have an appointment and didn’t get turned away didn’t get turned away More

Alli gave exceptional service and answered all of my questions that I had about my service and all my concerns regarding my next service appointment. He is amazing! questions that I had about my service and all my concerns regarding my next service appointment. He is amazing! More

Poor communication, poor customer service, unprofessional, oil change and sludge prevention, battery change took a week to get done. My vehicle was returned with damage on the rear end. Still unprofessional, oil change and sludge prevention, battery change took a week to get done. My vehicle was returned with damage on the rear end. Still awaiting for management to get back to me to get this issue resolved. More

The service tech was so I was it confused me that the service tech was not sure unsure service tech was not sure unsure More

Julia Romero is very good in her work and is 5 stars. 4 stars rating is pointed to extremely long wait in car to check in. Once again thank you to Julie (My service person) and the mechanic team🙏🏼😊. 4 stars rating is pointed to extremely long wait in car to check in. Once again thank you to Julie (My service person) and the mechanic team🙏🏼😊. More

Arturo was great. Really helped explaining everything and working with me to get the car repaired and back to me ASAP. Very much appreciated Really helped explaining everything and working with me to get the car repaired and back to me ASAP. Very much appreciated More