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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews

1,458 Reviews of Kia Downtown LA - Service Center

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March 17, 2024

Arturo is the best advisor Ive had since Ive come to Kia Service when I bought my first car in 2018 More

by bonnieperez2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
March 17, 2024

Excellent. Service staff is very accommodating. Elizabeth took excellent care of me. I am very satisfied More

by SOULBEING61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth, Eric
March 16, 2024

Desiree was awesome. Really nice and helpful. She welcomed me, kept me informed on my service and was awesome. More

by DARRENHOWELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree in Service
March 16, 2024

Deisiree Rodriguez makes my visit nice she knows her stuff checks me in the maintenance of my car begins. She is always pleasant friendly. I like that she has been there for awhile that tells me she des More

by TONDASTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deisiree Rodriguez service department
March 15, 2024

I went in for an oil change with an appointment and was told it be ready 2-3 hours. I got there at 9am and left by 130pm. Somehow who ever was in charge of working on my car had stopped and went to do some More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ally Levi
March 15, 2024

Nice good service attended on time polite helpful on time communication explanation send texts when ready More

by MARRON1967.GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
March 15, 2024

They were very helpful, friendly and organized. I definitely do recommend the service center for repairs. More

by ERIC.PINCUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
March 15, 2024

Love the way Julie works she is the best service advisor. She is the only one I take my cars to. More

by santiagomen01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omari King
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2024

I brought it my car for a diagnostic test on the engine because it was shaking and has a recall on it. They never looked at my engine, but found "other" issues with it. I took it somewhere else, and in les More

by meaganespinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 14, 2024

The times I have gone, they are always polite,and ready to help with any concerns. More

by JACKYQUEZADA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Romero and Mike Avanecian
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