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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews

1,458 Reviews of Kia Downtown LA - Service Center

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March 23, 2024

Excellent staff well organized very helpful efficient very friendly fast nice informed clean establishments loved it More

by THERESAMONICA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Elreda
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2024

Maykel was friendly, the service was good and the car runs well, but the wait to get seen was long. More

by aaronsamberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maykel
March 23, 2024

The person who helped me was very kind and respectful of the service thank you. More

by laurahernandez11262013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo rios
March 22, 2024

Very nice and efficient fast Clean professional I really like the service I’ll recommend More

by MARY.RIOS2514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
March 22, 2024

Customer service was outstanding they made sure I had everything I needed and wanted. Elizabeth was so kind to go detail through detail with me about the maintenance that was serviced. More

by NATHANPAUL2828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
March 22, 2024

La señorita que me atendió fue muy profesional dio un excelente servicio y lo mejor que habla español. More

by Jose Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
March 21, 2024

The gave me dummy keys after I spent 1600 dollars getting my ignition fixed. When they were supposed to replace the keys, they instead ghosted me. Didn’t return any of my calls or emails. Don’t waste your ti More

by Cody Steele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Espinoza, Elizabeth Ramirez
Mar 22, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

March 21, 2024

Desiree was kind and helpful and the mechanic Brian did my maintenance very quickly. Overall great experience would recommend and come back again More

by RAYMOND_VILLASENOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omari King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adalid Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliezer Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

I wasn't aware that I needed break pads replaced and wheel alignment until after I left and have to return. Other than this I like the service More

by SECEL.MONTGOMERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees involved in service of me car from the entrance to the end of service
March 21, 2024

Desiree was amazing! She took the time to explain the maintenance that was taking place on my car and when to expect my car to be ready. She also had all my paperwork rea More

by PADILLAC014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
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