Kia Downtown LA - Service Center

Elizabeth has great customer service she was very kind and kept me updated on my car while I waited and kept me updated on my car while I waited More

From start to finish, everyone was able to work together to keep the line of cars moving. The staff was able to answer and explain any questions being asked. to keep the line of cars moving. The staff was able to answer and explain any questions being asked. More

Desiree was extremely helpful and got me in and out quickly. I will be back!(: quickly. I will be back!(: More

Cashier associates where very rude and not welcoming I will go to Cerritos better now will go to Cerritos better now More

Confirmation appointment only listed time of appointment- address for maintenance not provided (had to find it on google maps). When I entered the maintenance dep't, there is not a clearly designated place address for maintenance not provided (had to find it on google maps). When I entered the maintenance dep't, there is not a clearly designated place to check in; one of the maintenance techs approached me to inquire if I had an appointment and let me know someone would be with me shortly. A gentleman did help me after a couple of minutes. His interaction was courteous, but he was not informative. He informed me there were 2 recalls for my vehicle, but did not elaborate on what the recalls were. He asked if I wanted to do both and I replied that it depended on how long that would take. He informed me it would be about 2 hours. I responded that was fine, but still no specific information about the recalls was ever provided. The service invoice states "C 01K1ZMISC1 MANDATORY OPERATION I have been advised and I have removed everything of value from my vehicle. I understand that Kia Downtown LA will assume no responsibility for the loss of damage of articles left" This was never verbalized to me. My vehicle was ready in about 2 hours, wherein I received a text message and email to inform me that it was ready for pickup. Upon arrival, I noticed that vehicles that had completed maintenance are all double parked along the street. This is deeply concerning- how is Kia ensuring vehicles are safe and who will handle citations if the city of LA chooses to enforce parking laws? When I entered the service dep't I was quickly given my paperwork, but I had to ask where or to whom do I go to get my car? The gentleman quickly pointed at the front area (a small podium w/ an umbrella) and told me to go there. I went there and waited for a few minutes and eventually got tired of employees walking by and not acknowledging me, so I asked someone where should I go? He said "Go inside to the cashier and then come back here." This was a bit of a waste of time and should have been made more clear to me. I went inside and the cashier processed my paperwork. I went back to the person retrieving vehicles and showed him my paperwork; he then proceeded to fetch my car (which was double parked down the street). If I knew my vehicle would be left double parked on the street, liable to get damaged, broken into, or cited, I would have scheduled service at another location. I know staff are busy, but Kia service dep't leaves much to be desired. I would not want to revisit this service center, and this experience only strengthens my resolve to never purchase a Kia again. More