Kia Downtown LA - Service Center

Effective and fast service. Employee checked in frequently with me and made sure everything was dealt with in a timely matter. Employee checked in frequently with me and made sure everything was dealt with in a timely matter. More

Too much hassle for a car clearly under warranty dropped off car they kept it a week to tell me nothing is wrong with it? They didn’t even help me get home and left me without a loaner vehicle. I told them off car they kept it a week to tell me nothing is wrong with it? They didn’t even help me get home and left me without a loaner vehicle. I told them I was disabled and unable to ride the bus and that fell on deaf ears, now I have to drive the car for 1,000 miles to run a diagnostic test. When I know the engine is consuming oil. They also broke my door handle and left the engine cap loose.I tell everyone I know don’t buy a Kia and for the record KIA Cerritos is worse! More

Arturo was great like always put customers first thank you Arturo for your service ok you Arturo for your service ok More

Was in and out and everyone was very helpful. Desiree was fantastic to work with Desiree was fantastic to work with More

The service was good. I would have liked to get a good estimate for how long it would have taken for service, if it is possible, so that I could come back close to the tim I would have liked to get a good estimate for how long it would have taken for service, if it is possible, so that I could come back close to the time it is ready rather than wait for hours for the service. More

I went to pick up my car and had to wait twenty minutes to receive it. I declined ac cabin filter replacement and they left the old filter on my car seat. I opened the glove box and everything fell on t to receive it. I declined ac cabin filter replacement and they left the old filter on my car seat. I opened the glove box and everything fell on the floor because the pins holding the glove box up were not replaced. I didn't deserve this just because I declined work More

Went in for a oil change. Got to kia 15 mins before my appointment. Waited till 220pm. To be asked if I been helped .. Saw some employees chitchatting amongst them.. and paid Got to kia 15 mins before my appointment. Waited till 220pm. To be asked if I been helped .. Saw some employees chitchatting amongst them.. and paid no mind to me just sitting in my car. Till the young lady across the dealership came over and asked.if I been help. More

One thing that I like that they say that they will call you and they definitely call you on time and let you know any updates to your car you and they definitely call you on time and let you know any updates to your car More

Fast service and friendly staff I will be back again thank you team for treating me and my car right thank you team for treating me and my car right More

Customer service is horrible. I had to ask about the details of my vehicle and the service that was done. The service rider was rude and seemed bothered by everything I was asking I had to ask about the details of my vehicle and the service that was done. The service rider was rude and seemed bothered by everything I was asking. It also took 45 minutes for me to get my vehicle back after the service was complete. I saw when they brought it back and it was sitting there for 45 minutes until the service rider called me. Then while I was waiting for the paperwork he had to print it out and apparently change the toner of the printer so that took another 30 minutes. More