Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,458 Reviews of Kia Downtown LA - Service Center
Sort by
April 07, 2024
Poor communication and customer service. They do not call when your car is ready and argue when you have to call them, them claiming that their system show they text you. They do not call when your car is ready and argue when you have to call them, them claiming that their system show they text you. More
by EPENA627
Verified CustomerEmployees Worked With
Mike
April 06, 2024
Did not help me only got me to drive for two hours to tell me they have to do more work I went in for a recall they said there was 4 missing screws and weee trying to charge me 500$ smh I’ll never go bac tell me they have to do more work I went in for a recall they said there was 4 missing screws and weee trying to charge me 500$ smh I’ll never go back More
by STEVENPINEDA01
April 03, 2024
So friendly and very quick service--oil change. And was so happy to not get pressured into upsell repairs. They did send me a couple of future items to consider--when I asked if there was anything And was so happy to not get pressured into upsell repairs. They did send me a couple of future items to consider--when I asked if there was anything I should be worried about with the check. But no high pressure--which I have experienced at this location before. Thank you for the great service and incredible kindness and ease of this experience! I really appreciate it! More
by hifromscottied
Employees Worked With
Julie
April 03, 2024
Repaired my car all the time at that address. Good service it doesn't take too long when you waiting in line parked outside to get inside to get your car repaired. Good service it doesn't take too long when you waiting in line parked outside to get inside to get your car repaired. More
by LEROYSMITH842
April 02, 2024
It may not be exclusive to this service center but I realize that they leave a lot of information out when it comes to servicing your vehicle. For example, my side mirror stopped working properly. They realize that they leave a lot of information out when it comes to servicing your vehicle. For example, my side mirror stopped working properly. They said it would take a few weeks and instead took months to get and replace the mirror. The replacement mirror is gray but my car is white. Instead of informing me of this and scheduling painting of the mirror, they wait until I bring it to their attention and I am still waiting on a follow up phone call to schedule the painting of the mirror. Just an example. More
by mandrewin
Employees Worked With
Service Department
March 31, 2024
I had to wait a very long time, even though I had an appointment. They forgot to put the cover that goes under the car back on and it was returned with the tire light on. I had a diagnostic that cost appointment. They forgot to put the cover that goes under the car back on and it was returned with the tire light on. I had a diagnostic that cost $240 and prior to the appointment I thought my warranty would cover the issue, since I had a mechanic check it out first. Even though I knew the parts I needed, they refused to tell me if it would be covered and afterwards found out I could have been told. So, I wasted $240. If felt like a scam. It also took two days to check it and when I got it back and they said it was ready, they clearly didn't check the tires and left things unfinished. More
by 123
Employees Worked With
service dept
