Kia Downtown LA - Service Center

Great service with staff interested in helping you and ready to address the problem or do the maintenance. ready to address the problem or do the maintenance. More

It just took awhile for us to get serviced when my appt was at 12:30 and got seen at 1:30. Other than the wait service was just fine. was at 12:30 and got seen at 1:30. Other than the wait service was just fine. More

Appreciate Misael for the great service! He was kind and helped me ensure everything with my car appointment went well. He was kind and helped me ensure everything with my car appointment went well. More

They are always very helpful, specially Desiree who helped me and she is really nice. helped me and she is really nice. More

Excellent service. Professional and kind staff. Great communication. Friendly and eager to help and support Professional and kind staff. Great communication. Friendly and eager to help and support More

Customer service was great. I feel that they need to expand the service because it gets too busy. I feel that they need to expand the service because it gets too busy. More

The service an the employees are so very help an was very courtesy toward the customer courtesy toward the customer More

Desiree R. and the Kia team were amazing as always. Great effective and friendly service and the Kia team were amazing as always. Great effective and friendly service More

Experience was good Julie Romero was very helpful and nice she deserves employee of the month ! nice she deserves employee of the month ! More

I had an awful experience and I really don’t want to do my next maintenance at Downtown LA service center! Disgusting service! When I drop off the car for service, the manager Desiree Rodriguez asked me a my next maintenance at Downtown LA service center! Disgusting service! When I drop off the car for service, the manager Desiree Rodriguez asked me a number of questions, including checking my phone number for communication when the car is ready. I never got any call or text on my phone!!! The manager decided to contact me via mail. In the office, she didn't warn me that she would use this communication channel. Because of this, I came to pick up the car at the time of closing and the staff didn't want to give me my car back. The car was dirty, the windows were open, there was dust inside. This was my first service of 8,000 miles, but the application indicates as if 3 services have already been done. A strange sticker appeared on the windshield clearly from another car... Unfortunately, no one was able to answer all my questions. More