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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews

1,458 Reviews of Kia Downtown LA - Service Center

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May 23, 2024

Arturo is the man , thanks for the help and communication . Very professional location overall great experience. More

by EZANAALEM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo rios
May 23, 2024

Desiree , the tech and Eric, did and amazing job. They had video, hence proof of my worked needed and done! More

by emariocesar99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree and Eric Espinoza
May 22, 2024

Great friendly customer service from Mike . He’s very knowledgeable and helpful Thank you Mike More

by mcaarauz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 22, 2024

Everyone was very professional and polite the waiting room was nice and clean with plenty of room More

by AERIK2295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Elreda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Everything about the process was smooth. From making an appointment to dealing with the service advisor, shuttle driver, cashier and porter. Excellent customer service. Don't know how they m More

by Yedith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Rios
May 22, 2024

Good service but overpriced. Would not recommend coming for just a simple oil change if needed. More

by RJOHNSON9422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maya Fakih
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Spectacular service from Desiree great customer service and provided me with great information on my vehicle More

by beastboy1r7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
May 22, 2024

The technician didn't tighten the bolts on my battery causing it not to start after I got home. I had to call a tow truck and luckily the man was a mechanic and knew what the problem was. I wasted time a More

by Marissa
Recommend Dealer
No
Employees Worked With
Not sure of the technician
May 22, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory and that the battery terminal was found to be loose. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

May 21, 2024

I have no complaints about any of them. All my questions have been answered so far. More

by Jvdemian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
May 21, 2024

Easy to book appointment. Reminder if appointment was sent which is helpful , no waiting when I got there , was done very fast More

by CUBANBEAT1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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