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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,458 Reviews
Call Service Center (888) 939-3589

1,458 Reviews of Kia Downtown LA - Service Center

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May 26, 2024

Excellent customer service. I went in for a recall on my 2024 ev6 gt. I was taken care of well. My car was ready ahead of schedule and even though it was busy I had no problems. More

by ibewsparky.lo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
arturo rios with service dept
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May 26, 2024

Julie was very helpful in explaining everything to me and car was ready in 3 hours like she said. More

by Lescordova70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Representative
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May 26, 2024

They took almost 3 hours for an oil change . The people getting the cars were in there phone talking instead of helping out . Paid for my oil change said they were bringing my car from across th More

by victord5748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Alaverdyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

May 26, 2024

Why is it that a different Service Advisor can’t access my information when my initial Service Advisor isn’t at the shop? More

by joseph.t.kramer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No thank you
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May 28, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

May 26, 2024

My service advisor, Elizabeth Ramirez, was very professional to lead me to maintain my vehicle. Without big troubles, I can finish all of necessary maintenance processes. More

by tart1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
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May 26, 2024

The day I brought my car in for service was very busy resulting in a 20 min wait, but the car was ready the same day even so. More

by pmcleans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Rodriguez
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May 25, 2024

I was happy because your service is very good. And wating time wsn't not boring. More

by otheridsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024

The service was excellent. The advisor explained the problem clearly. I was very satisfied today. More

by bluejay723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Rios
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May 25, 2024

I ended up being very frustrated and just wanted to get out of there fast More

by GEMVIR96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maya Fakih
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024

It takes too long to finish service Appointments are not effective. Dealership should use a better way to assist customers More

by LUIESALIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Zelaya
Report | Print
May 28, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

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