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Kia Downtown LA - Service Center

Los Angeles, CA

4.1
1,451 Reviews
Call Service Center (888) 939-3589

1,451 Reviews of Kia Downtown LA - Service Center

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June 11, 2024

Elizabeth was a pleasure to work with and accommodated me extremely well. I'll definitely be coming back to work with her More

by rooney.liam29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Ramirez
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June 11, 2024

I love the customer service they war great & the communication was real good fast service More

by kinggreen92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank u Misael Rios
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June 10, 2024

Kia was able to accomadate me. I dropped off my car about an hour earlier than my appointment time. Service was as advertised. More

by BUENDIA.JESSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Rios
Report | Print
June 09, 2024

Professional courtesy nice and quick understanding my needs. She explained everything it was a pleasure to have her as my service worker More

by SHARIETURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desire
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June 09, 2024

Very small service department, hectic at times, very disorganized, need more service advisors on busy day More

by HLAMBEY34
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
One of the above
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June 08, 2024

Great experience I'm referring all my friends with Kia automobiles to this excellent dealership More

by FINEFATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omari King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Alaverdyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adalid Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliezer Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Elreda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxana Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

I brought in my car for a battery replacement and got it back with a cover missing. I haven't heard back from the management team AT ALL about this missing part, and have been given excuse after excuse as t More

by Red Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth
Report | Print
Jun 07, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

June 06, 2024

Great and thorough service! Very knowledgeable staff! I highly recommend Kia of Downtown Los Angeles! They are the best! More

by nandothetermiteguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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June 06, 2024

The service was really good they were very helpful. I would come again good service More

by guadalupeguijon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Rios
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June 06, 2024

I have sent many messages and called asking when my parts are coming in. Nobody has responded. Yet I keep getting texts and emails asking me to fill out a survey with a positive statement. Which I might have More

by joshmayesh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misael Rios
Report | Print
Jun 07, 2024 -

Kia Downtown LA responded

Thank you for taking the time to provide us with your feedback. I'm sorry to hear that our level of service was not satisfactory. Please feel free to contact me directly to discuss this in more detail. 213-471-2523 -Zubair Ali, Director of Fixed Operations, Kia Downtown Los Angeles

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