Kia Downtown LA - Service Center

Service was really good and i like the customer service. I appreciate for Kia customer service I appreciate for Kia customer service More

Lack of communication and I’d have to text every day to hear updates on my car even though they said I’d hear back from them that day. Only reason I’m going back is because the part they ordered came back hear updates on my car even though they said I’d hear back from them that day. Only reason I’m going back is because the part they ordered came back in stock and I don’t want to go through this whole process at another service center. More

I am disappointed with the service I received at the dealership recently. My car was in your service department for three weeks, and when I picked it up, I was told that the recall I had brought it in f dealership recently. My car was in your service department for three weeks, and when I picked it up, I was told that the recall I had brought it in for had been performed. However, I recently received a call informing me that the recall had not, in fact, been performed. I am concerned about the accuracy of the diagnostics performed for the check engine on my car. I took it to another shop and what they diagnosed does not seem to match what is wrong with the engine or the check engine light. More

Very happy with service, fast and easy. Communication was very good. My advisor was very nice. Communication was very good. My advisor was very nice. More

Great service and communication. Kept me up to schedule on the status and what was happening with the car Kept me up to schedule on the status and what was happening with the car More

The service workers were amicable and considerate upon arrival. My service adviser was polite and sweet. arrival. My service adviser was polite and sweet. More

Everyone at Kia downtown Los Angeles friendly and great , but Arturo Rios provided outstanding service. , but Arturo Rios provided outstanding service. More

I was impressed by the friendly service and quick response. Thank you, Julie.I was always moved by the way he smiled. response. Thank you, Julie.I was always moved by the way he smiled. More

The service and rental teams were both great and super helpful! Arturo was my service rep and he was great to work with. helpful! Arturo was my service rep and he was great to work with. More

Great service. Communication was on point. Work was completed sooner than expected. Will be back soon Communication was on point. Work was completed sooner than expected. Will be back soon More