Kia Downtown LA - Service Center

Jonathan and his crew were very fast in addressing my service needs and sharing valuable information for my car maintenance and lease next steps! service needs and sharing valuable information for my car maintenance and lease next steps! More

When i went to kia downtown la it Was a fast and i had great service! great service! More

thank you for your service, i would like to recommend kia service to the people i know . service to the people i know . More

Mike Avanecian in the service department did a great job and took care of all the recalls that were on my car. He communicated everything that would be done and responded to my texts in a timely manner. Wo and took care of all the recalls that were on my car. He communicated everything that would be done and responded to my texts in a timely manner. Would definitely come back to DTLA Kia for more service needs in the future. More

Overall is good. The wait time is quite long i had to wait bout 2 hours , The wait time is quite long i had to wait bout 2 hours , More

Great service, very professional and knowledgeable. Julie was so helpful going through recommended services for my car. Julie was so helpful going through recommended services for my car. More

Communication from my advisor was the worse! !! I never got an update on my vehicle.. I only got sent a link of the repair cost and if i accepted or declined it. My advisor never called me to go !! I never got an update on my vehicle.. I only got sent a link of the repair cost and if i accepted or declined it. My advisor never called me to go over the quote or findings! When i declined the $2700 my advisor never called me. When i called close to end of business day i was told my vehicle was still not ready but my advisor had left for the day and was going to be out the next day. When i asked if anyone else can release my vehicle i was told “there was still a diagnosis pending” i got upset and told them that i checked my Kia app and noticed my vehicle was parked outside the service center! I called the next day to speak to the Operation Manager, left a voicemail and still have not been called back! More

Overall is good. The wait time is quite long as I waited for 2.5hours. But the people are nice here. The wait time is quite long as I waited for 2.5hours. But the people are nice here. More

Poor service. Lazy service members who don't follow up. I took my car in so Kia could check the anti-theft update. The service rep Jonathan Zelaya acted as though Lazy service members who don't follow up. I took my car in so Kia could check the anti-theft update. The service rep Jonathan Zelaya acted as though he and Kia Downtown were doing me a favor. Completely unprofessional. Claimed to have no knowledge that Kia North America was sending out a tech, although the corporate office had coordinated with the local office. Had to waste a lot of time calling corporate to see if they were going to show up. Manager was too unconcerned to talk. Once again both parties failed to put the anti-theft sticker on the car. More