Kia Downtown LA - Service Center

Arturo is a great service provider. He is knowledgeable, welcoming, and the reason why I go to this location for my Kia needs. He is knowledgeable, welcoming, and the reason why I go to this location for my Kia needs. More

I enjoyed the experience at KIA downtown Los Angeles every one was very professional I would like to say thank you and keep up the good work every one was very professional I would like to say thank you and keep up the good work More

thank you for your service, i would like to recommend kia service to the people i know . service to the people i know . More

Arturo has been extremly helpful with all my concerns. Do trust their mechanics and cars Do trust their mechanics and cars More

Jonathan and his crew were very fast in addressing my service needs and sharing valuable information for my car maintenance and lease next steps! service needs and sharing valuable information for my car maintenance and lease next steps! More

When i went to kia downtown la it Was a fast and i had great service! great service! More

Mike Avanecian in the service department did a great job and took care of all the recalls that were on my car. He communicated everything that would be done and responded to my texts in a timely manner. Wo and took care of all the recalls that were on my car. He communicated everything that would be done and responded to my texts in a timely manner. Would definitely come back to DTLA Kia for more service needs in the future. More

Overall is good. The wait time is quite long i had to wait bout 2 hours , The wait time is quite long i had to wait bout 2 hours , More

Great service, very professional and knowledgeable. Julie was so helpful going through recommended services for my car. Julie was so helpful going through recommended services for my car. More

Communication from my advisor was the worse! !! I never got an update on my vehicle.. I only got sent a link of the repair cost and if i accepted or declined it. My advisor never called me to go !! I never got an update on my vehicle.. I only got sent a link of the repair cost and if i accepted or declined it. My advisor never called me to go over the quote or findings! When i declined the $2700 my advisor never called me. When i called close to end of business day i was told my vehicle was still not ready but my advisor had left for the day and was going to be out the next day. When i asked if anyone else can release my vehicle i was told “there was still a diagnosis pending” i got upset and told them that i checked my Kia app and noticed my vehicle was parked outside the service center! I called the next day to speak to the Operation Manager, left a voicemail and still have not been called back! More