Kia Downtown LA - Service Center

Great service and helpful staff throughout y entire time there at the service center, I definitely recommend this spot. there at the service center, I definitely recommend this spot. More

Excellent service. Friendly customer service rep. The car is running much better considering what it was Friendly customer service rep. The car is running much better considering what it was More

Great service check-up. Desiree was incredibly helpful and communication throughout the day was solid - and the extra cold waters were appreciated on such a hot day. Thanks Desiree was incredibly helpful and communication throughout the day was solid - and the extra cold waters were appreciated on such a hot day. Thanks so much for everything! More

Waited an hour in line before anyone even spoke to me about what the process would entail, when I had an appointment pre booked Waiting area very cramped. Space is not large enough to accommodate volume about what the process would entail, when I had an appointment pre booked Waiting area very cramped. Space is not large enough to accommodate volume - cars have to double park on street and the meter maids come and get tickets that the company just pays. Messy. More

Getting my car serviced was pretty fast did not have to wait too long. The employees there were also very friendly, MAYKEL AVANECIAN was the person that helped me out who was great as well. wait too long. The employees there were also very friendly, MAYKEL AVANECIAN was the person that helped me out who was great as well. More

I kept asking for updates about my car and the person helping me out was not providing me with any information. She told me the car would be ready on a certain day and said she would call me in 15 minute helping me out was not providing me with any information. She told me the car would be ready on a certain day and said she would call me in 15 minutes. I didn’t push her on it bc I didn’t want to bother and when I did call she would tell me the same thing about the car being ready soon. She ended up leaving and didn’t give me any updates. When I got to the dealer the next morning, as it opened, they said the car had been ready but the paper work wasn’t filled out. The guy that helped me that morning got the paperwork done in less than 2 minutes. Overall, the car was fixed and is working well I would have just appreciated accurate updates or any updates at all. Thank you. More

The person who assisted me was very courteous and attentive. He even delivered the papers to me personally after the works on my car has been done. attentive. He even delivered the papers to me personally after the works on my car has been done. More

It took them more than three (3) weeks to complete the repair, a loaner became available the same day my vehicle was finished with repairs. The service advisor didn't even know the parts had come in that repair, a loaner became available the same day my vehicle was finished with repairs. The service advisor didn't even know the parts had come in that day, as I was there to pick up the loaner. Something that should have been fixed prior to it being sold to me six months ago. They wouldn't keep me informed as to the status of my repairs. When I picked up my vehicle the exterior was filthy, I had just washed it just prior to taking it in for service. They only washed the windshield! A side note concerning KIA of Carson who sold me the vehicle. The vehicle has wheel locks on but they did NOT supply a key, good thing I didn't have a flat tire at some point. Still working on getting that key. Isn't that kinda like selling a vehicle but not giving the buyer the keys? More

The service department was negligent in identifying issues with car when brought in for 60k miles servicing. This resulted in us having to bring the car back and didn’t get it back for days because man issues with car when brought in for 60k miles servicing. This resulted in us having to bring the car back and didn’t get it back for days because managers, Assistant manager or whoever don’t respond in a punctual manner. Not to mention the over $2K in additional work said to be needed 2 days after a $1K maintenance service. Most disappointing service we’ve had to date and we have 2 cars we bring in routinely. Do better!!!!! More

Great service, thank you. Timely, great communication throughout, and great work repairing the seat. thanks again Timely, great communication throughout, and great work repairing the seat. thanks again More