Kia Downtown LA - Service Center

Great customer service. Leo was above and beyond to help get the car. His manager was very helpful as well. Will definitely keep doing business with kia of downtown. Thank Leo was above and beyond to help get the car. His manager was very helpful as well. Will definitely keep doing business with kia of downtown. Thank you More

The high prices weren’t well communicated. I was shocked to pay $71 for windshield wiper blades I was shocked to pay $71 for windshield wiper blades More

Good experience and great customer service. I love the vehicle I. It handles really well. I love the vehicle I. It handles really well. More

Service area overcrowded and my appt was at 12:30 and i finally got in at least 30 mins after the time. I was suppose to take 2 to 2.5 hours and we were there over 4 hours. Need a process improvement asses finally got in at least 30 mins after the time. I was suppose to take 2 to 2.5 hours and we were there over 4 hours. Need a process improvement assessment to improve the space and reduce wait times. offered shuttle drop off to restaurants within one mile but only had on person that could do it….so we had to walked because he was at lunch. Who is the back up plan. everybody not at lunch all at once. More

We went for a recall and oil change. Dashboard warning of service id still there. It was not deleted. Dashboard warning of service id still there. It was not deleted. More

Good service and fast. .i recommend ... good personal .. you have to call for appointment thanks .i recommend ... good personal .. you have to call for appointment thanks More

The service was good , fast , professional staffs ,friendly. But I can’t make an appointment quickly when I have emergency situations ,friendly. But I can’t make an appointment quickly when I have emergency situations More

The wait to check in is always long. I think a bigger location is needed I think a bigger location is needed More

Everyone was professional. I was notified of each step that was taken after it had been done. I was notified of each step that was taken after it had been done. More

After paying $200 for oil change and all those other basic services like windshield washing fluid and visual inspection. When I get home I noticed that my wheel was ruined from curb rash. Not cool! basic services like windshield washing fluid and visual inspection. When I get home I noticed that my wheel was ruined from curb rash. Not cool! More