Kia Downtown LA - Service Center

I’d stay away from this spot. Treat it like that really expensive gas station you always see. If you absolutely need it go here for a quick fix issue, but if you make it to anothe Treat it like that really expensive gas station you always see. If you absolutely need it go here for a quick fix issue, but if you make it to another spot got there. Terrible service, say that they take care of an issue only to have it happen again a week later. After waiting in a disorganized line for 30 min and hunting down a service advisor you then need to follow up to get updates on your car because they won’t give you updates. Prices are higher than other dealer service centers and substantially less quality service/ experience overall. I wanted to like this location because it’s a convenient commute with it being near a metro stop, but I’ll take drive 30 min to another Kia dealer and pay for an Uber to go back home than go to this location again. Don’t waste your time or money here and if you can, just bite the bullet and go somewhere else. More

I received good service and the waiting room was very clean. They do good work on my car clean. They do good work on my car More

Kia DTLA were easy to work with and kept me u Tjap to date with the status of the part ordered for my car and when the work would be completed. Thank you Kia DTLA! Best, Sheri G. date with the status of the part ordered for my car and when the work would be completed. Thank you Kia DTLA! Best, Sheri G. More

TERRIBLE SERVICE , THEY BROKE MY CAR AND BLAMED IT ON ME. VERY RUDE AND UNSAFE TO TAKE YOUR CAR TOO !!!! VERY RUDE AND UNSAFE TO TAKE YOUR CAR TOO !!!! More

They kept my car for 8 days and didn’t communicate at all what was happening! what was happening! More

Poor Service Advisor communication and attention to customer needs. Fail to follow through with requests and use poor sales tactics to avoid resolving customer inquiries and requests. If it doesn’t mak customer needs. Fail to follow through with requests and use poor sales tactics to avoid resolving customer inquiries and requests. If it doesn’t make you money, might as well not ask. More

Great customer service. Leo was above and beyond to help get the car. His manager was very helpful as well. Will definitely keep doing business with kia of downtown. Thank Leo was above and beyond to help get the car. His manager was very helpful as well. Will definitely keep doing business with kia of downtown. Thank you More

The high prices weren’t well communicated. I was shocked to pay $71 for windshield wiper blades I was shocked to pay $71 for windshield wiper blades More

Good experience and great customer service. I love the vehicle I. It handles really well. I love the vehicle I. It handles really well. More

Service area overcrowded and my appt was at 12:30 and i finally got in at least 30 mins after the time. I was suppose to take 2 to 2.5 hours and we were there over 4 hours. Need a process improvement asses finally got in at least 30 mins after the time. I was suppose to take 2 to 2.5 hours and we were there over 4 hours. Need a process improvement assessment to improve the space and reduce wait times. offered shuttle drop off to restaurants within one mile but only had on person that could do it….so we had to walked because he was at lunch. Who is the back up plan. everybody not at lunch all at once. More