Kia Downtown LA - Service Center

My car was there for warranty service because the high-pressure fuel pump failed. They parked it under the trees, and when I came back, the car was covered in dirt and sticky tree resin. They didn't high-pressure fuel pump failed. They parked it under the trees, and when I came back, the car was covered in dirt and sticky tree resin. They didn't even wash the car. At least Kia DTLA provided me with a loaner vehicle. More

I wish they had complimentary car wash or snacks or water in waiting room that would be a major upgrade in waiting room that would be a major upgrade More

This oil change service was the best ever. I came in for an oil change before the road trip without an appointment but the service advisor, Desiree was very welcoming. She was a professional I came in for an oil change before the road trip without an appointment but the service advisor, Desiree was very welcoming. She was a professional, very courteous, friendly and with a genuine smile. She delivered everything on time and more. Actually I got my car back before the promised time but I wouldn’t have mind even if the car was late. The whole service experience was exceptional just because of that one person, Desiree 👍 More

My experience with Kia of Downtown was excellent from start to finish. They were proactive and attentive throughout the entire process, from scheduling to final delivery. Their thorough approach to ident start to finish. They were proactive and attentive throughout the entire process, from scheduling to final delivery. Their thorough approach to identifying and addressing additional concerns was practically impressive. A special thanks to Mayckel and his team for their outstanding service. I highly recommend them. More

Arturo is awesome and friendly. He’s helped me a few times that I’ve came to get my car serviced always with great customer service. He’s helped me a few times that I’ve came to get my car serviced always with great customer service. More

I love the customer service to answer any questions that I have and are pretty quick I have and are pretty quick More

They suck bad mid customer service unmotivated coworkers and there clumsy when it comes to selling cars and there clumsy when it comes to selling cars More

waited about 4 hours for tire rotation and oil change. then $900 later i was all set to go then $900 later i was all set to go More

My engine failed. Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive a Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive at this point and they need to replace my engine. For reference. This is a 2022 Kia so rentó with 16,400 miles on it. Absolutely ridiculous. More

Awesome job & Work fast, Very People friendly. I had a great experience here at Downtown KIA I had a great experience here at Downtown KIA More