Kia Downtown LA - Service Center

They suck bad mid customer service unmotivated coworkers and there clumsy when it comes to selling cars and there clumsy when it comes to selling cars More

waited about 4 hours for tire rotation and oil change. then $900 later i was all set to go then $900 later i was all set to go More

My engine failed. Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive a Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive at this point and they need to replace my engine. For reference. This is a 2022 Kia so rentó with 16,400 miles on it. Absolutely ridiculous. More

I’d stay away from this spot. Treat it like that really expensive gas station you always see. If you absolutely need it go here for a quick fix issue, but if you make it to anothe Treat it like that really expensive gas station you always see. If you absolutely need it go here for a quick fix issue, but if you make it to another spot got there. Terrible service, say that they take care of an issue only to have it happen again a week later. After waiting in a disorganized line for 30 min and hunting down a service advisor you then need to follow up to get updates on your car because they won’t give you updates. Prices are higher than other dealer service centers and substantially less quality service/ experience overall. I wanted to like this location because it’s a convenient commute with it being near a metro stop, but I’ll take drive 30 min to another Kia dealer and pay for an Uber to go back home than go to this location again. Don’t waste your time or money here and if you can, just bite the bullet and go somewhere else. More

Awesome job & Work fast, Very People friendly. I had a great experience here at Downtown KIA I had a great experience here at Downtown KIA More

I received good service and the waiting room was very clean. They do good work on my car clean. They do good work on my car More

Kia DTLA were easy to work with and kept me u Tjap to date with the status of the part ordered for my car and when the work would be completed. Thank you Kia DTLA! Best, Sheri G. date with the status of the part ordered for my car and when the work would be completed. Thank you Kia DTLA! Best, Sheri G. More

TERRIBLE SERVICE , THEY BROKE MY CAR AND BLAMED IT ON ME. VERY RUDE AND UNSAFE TO TAKE YOUR CAR TOO !!!! VERY RUDE AND UNSAFE TO TAKE YOUR CAR TOO !!!! More

They kept my car for 8 days and didn’t communicate at all what was happening! what was happening! More

Poor Service Advisor communication and attention to customer needs. Fail to follow through with requests and use poor sales tactics to avoid resolving customer inquiries and requests. If it doesn’t mak customer needs. Fail to follow through with requests and use poor sales tactics to avoid resolving customer inquiries and requests. If it doesn’t make you money, might as well not ask. More