Kia Downtown LA - Service Center

helpful and overcame a lug lock deficiency. need to find a substitute so that a tire can be changed without it. jeff Morataya was very help and kept me informed as i waited. dont recall th need to find a substitute so that a tire can be changed without it. jeff Morataya was very help and kept me informed as i waited. dont recall the marketing guy but he was helpful. reason i don't give you 5star is because parts did not follow up as they said they would and because the service message left for jonathan z as followup was not called. phone calls not returned when messages left on when they would or if they could get the tire that needed replacement. asked to be advised about installation costs and no follow up from parts. had to get sales (forgot whom I talked to) and they prodded service which was then was quite good. dont recall working with any people listed. phone system is lousy since i called 3 times and couldn't get answer let alone response to messages left. The waiting area is dumpy and crowded. service dept itself is courteous and am changing from Car Pros in glendale regards. More

I got a complete brake job over $700. A $50 coupon came a week later. A $50 coupon came a week later. More

Kia has nice cars as long as they are not malfunctioning, but after having to go back and forth for recalls, missed service issues after repairs, and poor communication causing meaningless hours waiting at t but after having to go back and forth for recalls, missed service issues after repairs, and poor communication causing meaningless hours waiting at the location, I am selling my Kia so I don't have to deal with Kias anymore. Besides double-checking their work, they also need to move somewhere that has a better parking situation. More

The customer service was fantastic! And the wait wasn't long,I had a car service in my car! I will recommend this place to anybody! And the wait wasn't long,I had a car service in my car! I will recommend this place to anybody! More

My car was there for warranty service because the high-pressure fuel pump failed. They parked it under the trees, and when I came back, the car was covered in dirt and sticky tree resin. They didn't high-pressure fuel pump failed. They parked it under the trees, and when I came back, the car was covered in dirt and sticky tree resin. They didn't even wash the car. At least Kia DTLA provided me with a loaner vehicle. More

I wish they had complimentary car wash or snacks or water in waiting room that would be a major upgrade in waiting room that would be a major upgrade More

This oil change service was the best ever. I came in for an oil change before the road trip without an appointment but the service advisor, Desiree was very welcoming. She was a professional I came in for an oil change before the road trip without an appointment but the service advisor, Desiree was very welcoming. She was a professional, very courteous, friendly and with a genuine smile. She delivered everything on time and more. Actually I got my car back before the promised time but I wouldn’t have mind even if the car was late. The whole service experience was exceptional just because of that one person, Desiree 👍 More

My experience with Kia of Downtown was excellent from start to finish. They were proactive and attentive throughout the entire process, from scheduling to final delivery. Their thorough approach to ident start to finish. They were proactive and attentive throughout the entire process, from scheduling to final delivery. Their thorough approach to identifying and addressing additional concerns was practically impressive. A special thanks to Mayckel and his team for their outstanding service. I highly recommend them. More

Arturo is awesome and friendly. He’s helped me a few times that I’ve came to get my car serviced always with great customer service. He’s helped me a few times that I’ve came to get my car serviced always with great customer service. More

I love the customer service to answer any questions that I have and are pretty quick I have and are pretty quick More