Kia Downtown LA - Service Center

This oil change service was the best ever. I came in for an oil change before the road trip without an appointment but the service advisor, Desiree was very welcoming. She was a professional I came in for an oil change before the road trip without an appointment but the service advisor, Desiree was very welcoming. She was a professional, very courteous, friendly and with a genuine smile. She delivered everything on time and more. Actually I got my car back before the promised time but I wouldn’t have mind even if the car was late. The whole service experience was exceptional just because of that one person, Desiree 👍 More

My experience with Kia of Downtown was excellent from start to finish. They were proactive and attentive throughout the entire process, from scheduling to final delivery. Their thorough approach to ident start to finish. They were proactive and attentive throughout the entire process, from scheduling to final delivery. Their thorough approach to identifying and addressing additional concerns was practically impressive. A special thanks to Mayckel and his team for their outstanding service. I highly recommend them. More

Arturo is awesome and friendly. He’s helped me a few times that I’ve came to get my car serviced always with great customer service. He’s helped me a few times that I’ve came to get my car serviced always with great customer service. More

I love the customer service to answer any questions that I have and are pretty quick I have and are pretty quick More

They suck bad mid customer service unmotivated coworkers and there clumsy when it comes to selling cars and there clumsy when it comes to selling cars More

waited about 4 hours for tire rotation and oil change. then $900 later i was all set to go then $900 later i was all set to go More

My engine failed. Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive a Took it in and they “fixed” it. Two weeks later and again I’m sitting on the side of the road because my engine failed. This car is unsafe to drive at this point and they need to replace my engine. For reference. This is a 2022 Kia so rentó with 16,400 miles on it. Absolutely ridiculous. More

Awesome job & Work fast, Very People friendly. I had a great experience here at Downtown KIA I had a great experience here at Downtown KIA More

I’d stay away from this spot. Treat it like that really expensive gas station you always see. If you absolutely need it go here for a quick fix issue, but if you make it to anothe Treat it like that really expensive gas station you always see. If you absolutely need it go here for a quick fix issue, but if you make it to another spot got there. Terrible service, say that they take care of an issue only to have it happen again a week later. After waiting in a disorganized line for 30 min and hunting down a service advisor you then need to follow up to get updates on your car because they won’t give you updates. Prices are higher than other dealer service centers and substantially less quality service/ experience overall. I wanted to like this location because it’s a convenient commute with it being near a metro stop, but I’ll take drive 30 min to another Kia dealer and pay for an Uber to go back home than go to this location again. Don’t waste your time or money here and if you can, just bite the bullet and go somewhere else. More

I received good service and the waiting room was very clean. They do good work on my car clean. They do good work on my car More