Kia Downtown LA - Service Center

Elizabeth Ramirez is the best service advisor. She provides first class service that's better than BMW, Mercedes, Land Rover and Lexus. She provides first class service that's better than BMW, Mercedes, Land Rover and Lexus. More

easy drop off and service done no problems love my maintenance warranty itis a must have when purchasing your car maintenance warranty itis a must have when purchasing your car More

Great customer service thank you guys especially the person that helped me thank you again person that helped me thank you again More

Went to DT LA to buy an extended warranty on my 2019 Kia Niro. Woman finance Mgr did a great job. I purchased a comprehensive warrenty that will cover my car for another 5 years until my car is 10 yrs old Niro. Woman finance Mgr did a great job. I purchased a comprehensive warrenty that will cover my car for another 5 years until my car is 10 yrs old. Thank you, Barry C. More

I was very pleased with the service of my Kia Soul EV and will be returning will be returning More

Wonderful service from Leo lopez helping me find my Kia sorrento hybrid. He listened to what I wanted and I left with a Beautiful new car. sorrento hybrid. He listened to what I wanted and I left with a Beautiful new car. More

The service was good, but I had to wait a long time despite making a reservation. There are many customers compared to the size of the service center. despite making a reservation. There are many customers compared to the size of the service center. More

I thought the dealership would give me a complete inspection, but that was not true. I learned two days later that my front headlight was out but not mentioned in the report. It seems the only cautio inspection, but that was not true. I learned two days later that my front headlight was out but not mentioned in the report. It seems the only cautions were mechanical issues over 200.00. It's crazy going to a place like Firestone, instead of the dealer, they give me more insights into minor but important concerns. More

This would be my first and last time buying or letting my friends and family work with kia dealership. Nothing make sence in this company No servise no rental car My car has been broken for a month righ friends and family work with kia dealership. Nothing make sence in this company No servise no rental car My car has been broken for a month right now since its engine problem it’s definitely their job to fix it asap but they gave me app in a week then they kept the car for 7 days and when i got my car Same issues popped up again and now they gave me appointment for next week again And they don't provide rental car They say you can rent a car and the pay but it takes up to 60 days. Please if you respect your own life and time Do not do any business with this company. Because once you have a issue with their products they leave you alone, they hang up on you over the phone, they talk with attitude, and they are all just sorry for your situation More

The service was good but a bit slow. My car was assigned to Desiree Rodriguez. She was very professional and communicated regularly with me. It took longer than I expected to get t My car was assigned to Desiree Rodriguez. She was very professional and communicated regularly with me. It took longer than I expected to get the car diagnosed. We called Desiree to find out why the delay. She explained the technician had to come to the site and take pictures of the engine and send to Kia for review to see if they would pay for it (the engine was still under warranty). We asked for a rental car because we were spending a great deal of money on car rentals. After I advised her we were desperate because of car rental fees, she offered to assign a car to me at no cost. This was a great help and I truly appreciate that she offered it after we mentioned the expense. On the third week of July, she told us Kia would pay for a new engine. From there it took one more week to complete the work. Overall I was satisfied with the service at Kia Downtown except for the length of time it took to get the diagnostic. More