Kia Downtown LA - Service Center

Unorganized my car was kept there for a week without any communication after Two calls and no responses even after they said they would. No Uber service to and from. Two workers with all respect were friend communication after Two calls and no responses even after they said they would. No Uber service to and from. Two workers with all respect were friendly but incompetent on challenging themselves to get work done and representing the brand effectively. The quote was so expensive I did not feel confident leaving my car there to get fixed to I took my needs to another mechanic where the exceeded expectations communicated daily on the status of my car and while it was competed called me the next day to make sure it’s been running fine. KIA is falling short of customer service. Pay your workers and mechanics more so they can feel empowered to do great work and live fulfilling lives. I’ve been a kia customer since 2013 and the level of service is just unexceptional. And after recent years the quality has been proven to be lackluster given all the recalls and miss management. More

The first time I went it was quick, and this time it was more than 2.5 hours. the service all good. only delay more than 2.5 hours. the service all good. only delay More

Always when I go, I get truly exceptional service provided by kia downtown los angeles. Thank you! provided by kia downtown los angeles. Thank you! More

helpful and overcame a lug lock deficiency. need to find a substitute so that a tire can be changed without it. jeff Morataya was very help and kept me informed as i waited. dont recall th need to find a substitute so that a tire can be changed without it. jeff Morataya was very help and kept me informed as i waited. dont recall the marketing guy but he was helpful. reason i don't give you 5star is because parts did not follow up as they said they would and because the service message left for jonathan z as followup was not called. phone calls not returned when messages left on when they would or if they could get the tire that needed replacement. asked to be advised about installation costs and no follow up from parts. had to get sales (forgot whom I talked to) and they prodded service which was then was quite good. dont recall working with any people listed. phone system is lousy since i called 3 times and couldn't get answer let alone response to messages left. The waiting area is dumpy and crowded. service dept itself is courteous and am changing from Car Pros in glendale regards. More

Great service. First time coming to this dealer but it will not be the last as the service was great and I was updated with details (videos) and during the proces First time coming to this dealer but it will not be the last as the service was great and I was updated with details (videos) and during the process. First time in many many years! Thumbs up! to all. Thank you. More

I got a complete brake job over $700. A $50 coupon came a week later. A $50 coupon came a week later. More

Kia has nice cars as long as they are not malfunctioning, but after having to go back and forth for recalls, missed service issues after repairs, and poor communication causing meaningless hours waiting at t but after having to go back and forth for recalls, missed service issues after repairs, and poor communication causing meaningless hours waiting at the location, I am selling my Kia so I don't have to deal with Kias anymore. Besides double-checking their work, they also need to move somewhere that has a better parking situation. More

The customer service was fantastic! And the wait wasn't long,I had a car service in my car! I will recommend this place to anybody! And the wait wasn't long,I had a car service in my car! I will recommend this place to anybody! More

My car was there for warranty service because the high-pressure fuel pump failed. They parked it under the trees, and when I came back, the car was covered in dirt and sticky tree resin. They didn't high-pressure fuel pump failed. They parked it under the trees, and when I came back, the car was covered in dirt and sticky tree resin. They didn't even wash the car. At least Kia DTLA provided me with a loaner vehicle. More

I wish they had complimentary car wash or snacks or water in waiting room that would be a major upgrade in waiting room that would be a major upgrade More