Kia Downtown LA - Service Center

This was a smooth transaction. They have great communication and service and I will be using them again in the future They have great communication and service and I will be using them again in the future More

Great communication and great customer service and quick turn around. Misael Rios kept me in the loop and he is appreciated for his due diligence. turn around. Misael Rios kept me in the loop and he is appreciated for his due diligence. More

This is most convenient location for Santa Monica residents. Staff there is very friendly and knowledgeable. residents. Staff there is very friendly and knowledgeable. More

good customer service and fast service even tho I needed to go back again for the part but the rep did explain the reason. to go back again for the part but the rep did explain the reason. More

Horrible! !! I took my car for a check engine light and oil change they gave it back to me with a low tire pressure light !! I took my car for a check engine light and oil change they gave it back to me with a low tire pressure light More

Unclear communication about my car caused a significant amount of inconvenience and expense. If I’d been given more accurate information all could have been avoided. amount of inconvenience and expense. If I’d been given more accurate information all could have been avoided. More

All my visits have been easy because I schedule my appointment, call/text ahead, and even when I change my appointment last minute, they are open to receive such requests. Also, the key has been patie appointment, call/text ahead, and even when I change my appointment last minute, they are open to receive such requests. Also, the key has been patience in communication especially at the service center. The team strives to respond to the customers needs and it has helped me a lot by taking my time listening and responding. I trust their service recommendations are necessary and they don't pressure or scare me into getting additional services. More

Great and excellent customer service and they get right on the job and my car is driving better to me I recommend getting your car serviced with downtown Kia anytime on the job and my car is driving better to me I recommend getting your car serviced with downtown Kia anytime More

Overall a hassle to get anything done miscommunication, false hopes and some staff not all rude ! false hopes and some staff not all rude ! More

The drop off was easy this time and service team was attentive and helpful. Service was done as stated and in time frame discussed. attentive and helpful. Service was done as stated and in time frame discussed. More