Kia Downtown LA - Service Center

Quick and painless service, very communicative staff. The only thing keeping my experience from a 5 stars is that the waiting area for clients left a bit to be desired. The only thing keeping my experience from a 5 stars is that the waiting area for clients left a bit to be desired. More

I was there early, I was attended right away even without an appointment. Jonathan was great and so was valet. Would definitely come back an appointment. Jonathan was great and so was valet. Would definitely come back More

I had expressed a few concerns and upon receiving my multipoint inspection video, none of them were answered. Kind of felt like I wasted 200 dollars since I received no information on the state of my ca multipoint inspection video, none of them were answered. Kind of felt like I wasted 200 dollars since I received no information on the state of my car other than “it’s alright” More

Clients well attended to its need, complying to the vehicle recall which was recived through the mail, vehicle recall which was recived through the mail, More

This was a smooth transaction. They have great communication and service and I will be using them again in the future They have great communication and service and I will be using them again in the future More

Great communication and great customer service and quick turn around. Misael Rios kept me in the loop and he is appreciated for his due diligence. turn around. Misael Rios kept me in the loop and he is appreciated for his due diligence. More

This is most convenient location for Santa Monica residents. Staff there is very friendly and knowledgeable. residents. Staff there is very friendly and knowledgeable. More

good customer service and fast service even tho I needed to go back again for the part but the rep did explain the reason. to go back again for the part but the rep did explain the reason. More

Unclear communication about my car caused a significant amount of inconvenience and expense. If I’d been given more accurate information all could have been avoided. amount of inconvenience and expense. If I’d been given more accurate information all could have been avoided. More

All my visits have been easy because I schedule my appointment, call/text ahead, and even when I change my appointment last minute, they are open to receive such requests. Also, the key has been patie appointment, call/text ahead, and even when I change my appointment last minute, they are open to receive such requests. Also, the key has been patience in communication especially at the service center. The team strives to respond to the customers needs and it has helped me a lot by taking my time listening and responding. I trust their service recommendations are necessary and they don't pressure or scare me into getting additional services. More