Kia Downtown LA - Service Center

Mikael answered all my questions and always kept me in the loop about my stay. the loop about my stay. More

The main reason I didn't give a higher rating was due to the unprofessionalism I encountered from several employees. When I initially scheduled my appointment via text and needed to reschedule, I notifie to the unprofessionalism I encountered from several employees. When I initially scheduled my appointment via text and needed to reschedule, I notified customer service through the same method. Although they adjusted the appointment time, they failed to send a confirmation text. Furthermore, the quality of the communication was poor, with numerous grammatical errors that made it feel more like texting a friend than interacting with a professional customer service representative. Additionally, upon arriving at the mechanic's, I observed groups of employees socializing rather than attending to their tasks. Moreover, I understand that waiting is sometimes unavoidable, the waiting room was uncomfortably small, and there were no refreshments available for clients during the two-hour wait. This lack of amenities was disappointing, especially after having paid a significant amount for maintenance, which contrasted sharply with the service experience I've had with other car companies. More

Was trying to ask about the details information about the service my car may need as a recent kia owner. Jennifer keeps hanging up without me finishing my questions. Really rude!! Worst experience. Kia be ca service my car may need as a recent kia owner. Jennifer keeps hanging up without me finishing my questions. Really rude!! Worst experience. Kia be careful about who you hire! More

Great communication, but took quite a long time to get the EGR pump and hose replaced. I was told it would take 3-4 hours, and it went almost 4 and a half. the EGR pump and hose replaced. I was told it would take 3-4 hours, and it went almost 4 and a half. More

Arturo Rios is an excellent customer service advisor who has always tremendously helped me and gone out of his way every time to make sure that my car is fully inspected and completely serviced. Great job!! has always tremendously helped me and gone out of his way every time to make sure that my car is fully inspected and completely serviced. Great job!!! More

Jeffrey was very helpful and willing to answer any and all questions. The process was seamless. all questions. The process was seamless. More

Kia Downtown LA was very professional and kind, so if I need to change my car, I will choose here one more time. need to change my car, I will choose here one more time. More

Kia downtown is fast, efficient, and offer the best customer service! I was amazed on how fast they worked on my vehicle! customer service! I was amazed on how fast they worked on my vehicle! More

My rep, Misael, was really kind and considerate. Amazing customer service and very personable. Thank you! Amazing customer service and very personable. Thank you! More

It took then about 25 min to get my truck but I got what I need it and they gave us popsicles to cool of I need it and they gave us popsicles to cool of More