Kia Downtown LA - Service Center

My apt was at 11am. Mike was quick, helpful and courteus. I appreciate good customer care. The cashier and valet were also nice. As far as mechanic work, so far so goo Mike was quick, helpful and courteus. I appreciate good customer care. The cashier and valet were also nice. As far as mechanic work, so far so good. Thank you! More

Julie was incredibly helpful. She was thorough and took her time to explain needed maintenance She was thorough and took her time to explain needed maintenance More

The wait to get the car in wasn’t that long the staff was amazing. amazing. More

I no longer receive phone calls when my car has updates while being serviced. I was notified late because the system switched to texts. When I dropped off my car the attendant didn’t ask for my keys. I h while being serviced. I was notified late because the system switched to texts. When I dropped off my car the attendant didn’t ask for my keys. I had to return to her desk to hand my keys over. I brought my car in primarily to fix my taillight, the attendant never communicated to me that my vehicle needed to be cleared of personal items before being worked on. I was not informed at the time of pick up that the primary service I requested was not completed. I drove away with my car needing service. The price of a basic oil changed doubled because I do not recall paying $130 for an oil change ever. More

Arturo, was fantastic! He really took care of me he made sure that I had water make sure that I get picked up to take me to my designation and make sure that I was a happy He really took care of me he made sure that I had water make sure that I get picked up to take me to my designation and make sure that I was a happy customer. Thank you. More

Excellent customer service and very knowledgeable and helpful and professional. She was very helpful and nice helpful and professional. She was very helpful and nice More

Excellent customer service and love to drive my car Niro. That is very safe and comfortable to drive. That is very safe and comfortable to drive. More

He was great and my car was delivered within the day. Happy with the service I received. Happy with the service I received. More

Had to ask them to wash my car after they had my vaccuum out the pet hair in the rental vehicle. They charge $170 to vaccuum out pet hair?!?! Do they not actually clean the rental vehicles between customers out the pet hair in the rental vehicle. They charge $170 to vaccuum out pet hair?!?! Do they not actually clean the rental vehicles between customers?? The rental vehicle they have me had a giant dent in back and back windshield wiper also missing. Cashier’s dept employees are condescending and smirk constantly. Offered an ev rental only after I told them I had already been waiting 90 mins and was abiyt to run late to work. And then was told the ev would require me to wait 30 more minutes. How would that help me? Did not offer me to come back the next day for it instead and when I asked if that was possible they just said oh no… Resolve this one issue of replacing a defective part took about 6 weeks to fix. In part because they needed to order a part but they did not bother to make sure the part worked until I brought my car back in for them to work on. So then they checked and discovered they needed to order a new part. And over all you cannot get in and out of the service department under an hour. Very unprofessional service which does not make me eager to continue purchasing a vehicle through them. More

Michaela Nicolas was very kind and helpful. I was helped quickly and the process was easy. I was helped quickly and the process was easy. More