Kia Downtown LA - Service Center

Elizabeth Ramirez was an awesome service advisor! She was very helpful in attending to all our maintenance and service needs. She was very helpful in attending to all our maintenance and service needs. More

This dealer repair dept (Desiree Rodriguez) is blatantly bribing their customers for a good review after nagging me twice on a Sat afternoon, by text message (2 texts within 2 hours!). That does not look g bribing their customers for a good review after nagging me twice on a Sat afternoon, by text message (2 texts within 2 hours!). That does not look good for a dealer. More

Slow, very crowded even with an appointment scheduled, but staff puts an effort, well trained but staff puts an effort, well trained More

Very good service, they respected my appointment timeand they attended to me immediately But a larger building is needed, it is a bit dangerous to make a line on the street. they attended to me immediately But a larger building is needed, it is a bit dangerous to make a line on the street. More

My apt was at 11am. Mike was quick, helpful and courteus. I appreciate good customer care. The cashier and valet were also nice. As far as mechanic work, so far so goo Mike was quick, helpful and courteus. I appreciate good customer care. The cashier and valet were also nice. As far as mechanic work, so far so good. Thank you! More

Julie was incredibly helpful. She was thorough and took her time to explain needed maintenance She was thorough and took her time to explain needed maintenance More

The wait to get the car in wasn’t that long the staff was amazing. amazing. More

I no longer receive phone calls when my car has updates while being serviced. I was notified late because the system switched to texts. When I dropped off my car the attendant didn’t ask for my keys. I h while being serviced. I was notified late because the system switched to texts. When I dropped off my car the attendant didn’t ask for my keys. I had to return to her desk to hand my keys over. I brought my car in primarily to fix my taillight, the attendant never communicated to me that my vehicle needed to be cleared of personal items before being worked on. I was not informed at the time of pick up that the primary service I requested was not completed. I drove away with my car needing service. The price of a basic oil changed doubled because I do not recall paying $130 for an oil change ever. More

Arturo, was fantastic! He really took care of me he made sure that I had water make sure that I get picked up to take me to my designation and make sure that I was a happy He really took care of me he made sure that I had water make sure that I get picked up to take me to my designation and make sure that I was a happy customer. Thank you. More

Excellent customer service and very knowledgeable and helpful and professional. She was very helpful and nice helpful and professional. She was very helpful and nice More