Kia Downtown LA - Service Center

GREAT By far best service I have received!Eric Duarte made sure that I was well taken care of! Thank you so much for clarifying the concerns I had :) By far best service I have received!Eric Duarte made sure that I was well taken care of! Thank you so much for clarifying the concerns I had :) More

I was lied to and cheated by Kia of Downtown Los Angeles I took my car in for service. I dropped it off and the next day when I went to pick the car up, the front bumper had damage. I let Khalil Chaaban, who I took my car in for service. I dropped it off and the next day when I went to pick the car up, the front bumper had damage. I let Khalil Chaaban, who was extremely rude with me. He check the diagram that was noted when I dropped the car off and saw that the car was not checked in with the same damage. He offered to fix the car only if I leave the car for 5 days. I told them I have my own body shop and they will fix it in a day. He told me to give them a quote and they will write me a check. When I gave him a quote, Khalil Chaaban became extremely rude and condescending. He forwarded the complaint to his manager Frank Gonzalez who was even ruder, and argumentative . He kept referring to me as buddy in a condescending way and telling me " that's the only offer on the table, buddy" instead of being apologetic and courteous about damaging my newly painted car. Finally when I got my insurance involved, which gave me a quote about $200 dollars higher that my original body shop did, Frank Gonzalez and Khalil Chabaan lied to the insurance company. Saying that they offered to fix the car as a courtesy and that the car was damaged before I had even gotten there, which was an out right lie, or else they would not have offered to fix it or write me a check for the damages. My experience at Kia Of Downtown LA has been awful, horrible, almost a nightmare. So I am writing this complaint now to tell you I was cheated by Frank Gonzalez and Khalil Chaaban,. I want to let the people of KIa know how their Kia dealership in on of the prime locations of Los Angeles is being run by a group of guys who lied to me and cheated me after damaging my car. As a business owner myself, I recognize People like Khalil Chabaan and Frank Gonzalez should not be in the customer service business representing a huge brand like Kia. I have forwarded a copy of this complaint along with pictures to the executives of Kia of which their emails I found online. Maybe all of them will not receive the email, but I am sure more than one person will get the email and take notice of how badly customers are being treated (This is not Franks first complaint on yelp). I really tried to work with these guys before having to resort to this. I spoke to Khalil to try one last time to resolve this and he ended the conversation by saying " Do whatever you want to do, I can't help you." The list below is the people I have forwarded this complaint too. James Bell Director of Coroprate communications for KIA James Hope National Manager, Product Communications for KIA Howard Lim Sr. Coroprate Communications Manager for KIA John Dominguez Product Communications/Social Media Manager for KIA Julie Murphy Sr Corporate Communications Analyst for KIA I have also filed this same complaint with the following agencies: Better Business Bureau California Department of Consumer Affairs USA.Gov consumer complaints Federal Trade Commission Edmunds.com: Car Dealership reviews ConsumerAffairs.com And I plan on calling WPTV Channel 5 Consumer WatchDog and 7 On your side Any consequence that comes from these set of complaints, you have Khalil Chaaban and Frank Gonzalez to thank for, men like this will run a business and a brand right into the ground.. They are not qualified to be assisting any customer, on any matter.. Anybody that wants more information on this matter, or wants to know about the status of my complaints to the above agencies can email me. Thanks, Amir cheated.kia.customer@gma… More

Excellent Early service. Done on time. Pleasant and approachable staff. Nice waiting room along with decent snacks. Eric was very helpful, knowledgeable, and ev Early service. Done on time. Pleasant and approachable staff. Nice waiting room along with decent snacks. Eric was very helpful, knowledgeable, and even convinced me to rotate my tires because I had never done it before. More

Great! Excellent Staff and service. Really demonstrated professionalism and provided me with excellent customer service. Coffee could be stronger, but it wa Excellent Staff and service. Really demonstrated professionalism and provided me with excellent customer service. Coffee could be stronger, but it was good. I enjoyed the atmosphere! More

Great customer service overall. The staff was friendly and wonderful. Even offer me snacks and drinks. They kept me up to date on my vehicle. The staff was friendly and wonderful. Even offer me snacks and drinks. They kept me up to date on my vehicle. More

Best service people are friendly make you feel good to talk to them are always smiling love the service and attention that is giving to me people are friendly make you feel good to talk to them are always smiling love the service and attention that is giving to me More

My service advisor, Khal Chaaban showed me excellent service The greeting was excellent...immediately I was able to speak with my service advisor. He communicated the status of my car. He went over the work perf The greeting was excellent...immediately I was able to speak with my service advisor. He communicated the status of my car. He went over the work performed. I liked that the waiting area was clean, had tv on, also snacks, especially fruits which my advisor informed me of. The work I brought my car in for was completed the first time, in a very timely manner, which was within an hour. I definitely will be returning to this service again, as well as make recommendations to my friends. Thanks for the excellent service KIA. More

Great service Amazing service they make you feel like home very friendly thumb up specially Khal Chaaban with perfect timing and honesty and professionalism Thank Amazing service they make you feel like home very friendly thumb up specially Khal Chaaban with perfect timing and honesty and professionalism Thank you for a great service More

Installation of brake pads I was given a decent discount as promised. I expected to add an additional discount that you sent as SPRING SAVINGS. I did not get that one but I did I was given a decent discount as promised. I expected to add an additional discount that you sent as SPRING SAVINGS. I did not get that one but I did enjoy the snacks. More

Everyone was pleasantly nice Very professional and offered advice that was informative took about 2 hours I also liked the complimentary snacks free wifi and tv in the customer wa Very professional and offered advice that was informative took about 2 hours I also liked the complimentary snacks free wifi and tv in the customer waiting area More