Kia Downtown LA - Service Center

Poor customer service!!! Your people need to be trained on how to provide customer service!!! I pulled up in the service driveway and waited 30 minutes to talk to someone. The Your people need to be trained on how to provide customer service!!! I pulled up in the service driveway and waited 30 minutes to talk to someone. The young girl behind the counter practically ignored me while we were talking and started talking to someone else!!! So I just walked away before I made a scene. I guess after I told her I didn’t have an appointment she wasn’t interested in anything else I had to say. I could have made an appointment or conversed about other options but her rude manners I didn’t appreciate. The day is 9/26/2018 the time spent was from 4:40 PM until 5:15 PM. Talking about herding people like cattle...they got that mess right!!! More

Service appointment at 10 AM, longest wait ever! They need to understand people's time is important. Honor the appoitnment time and be more efficient. Tons of employees walking around while customers They need to understand people's time is important. Honor the appoitnment time and be more efficient. Tons of employees walking around while customers wait, unorganized. I came in for an oil change and it took more than two hours, really?? What is the purpose of appointments then? You are great to try to sell your product, but horrible at providing service! You need either a new facility or staff your facility with efficient workers. More

I GOT A LEMON KIA SPORTAGE After having my vehicle for less than five years I began to have issues with the transmission and Engine. My engine has been replaced once and my tran After having my vehicle for less than five years I began to have issues with the transmission and Engine. My engine has been replaced once and my transmission twice. I have had several issues with this vehicle and every time I speak to a service advisor as to who what when or why. They have never received a knowledgeable explanation and reason why my vehicle is malfunctioning. Kia service advisors know nothing about how vehicle function. Every time my car is released to me the vehicle has a completely different issue. I just picked up my vehicle this morning with a nail on it. The bell boy who brings the car over said it was already there. which is a complete lie. my vehicle has been in service for weeks and now I have to go get it tire fixed elsewhere because they don't have a tire shop. More

What kind of service are you? Dear KIA, What kind of service are you? Couple of months ago we started hearing strange noises, while breaking, beneath the driver seat in our c Dear KIA, What kind of service are you? Couple of months ago we started hearing strange noises, while breaking, beneath the driver seat in our car (kia Niro 2017). We took a car to your dealer KIA Downtown Los Angeles (Address: 1945 S Figueroa St, Los Angeles, CA 90007) for check in. They hold it for two days (!) and after that returned it back to us and told us they did not find anything wrong with the car, that everything is fine. (I am attaching a copy of Inspection Invoice they gave me) The sound did not disappear. We took the car again to the dealer service center and took one of your workers on the ride with us. He heard the noise and told us this is totally fine, that is how it is supposed to be, and all the models of this car has that noise. So we had nothing to do but just continue driving a car with that. But after awhile it started to be really disturbing to drive it with that noise, as it was clearly CLEARLY a sound of some object going back and force while accelerating or braking. We started to think that might be a bolt or something like that. So we took a car for the third time to the service! And only than they told us that they had to take the front seat off and some panels to get inside the car. And inside they found a CHAPSTICK. Service explained that the chapstick might got inside the car through the AC hole under the front seat. They put the bill in front of me for $375 (!) and told us that this is not a warranty case. That this is an issue not related to the car, but an outside object. I totally disagree with that! What do you mean this is not an issue related to the car? Your car has a HOLE in it where everything can go inside! I never heard about anything like this! Am I supposed to carry inside the car only myself? This is ridiculous. Everyone is carrying lots of different stuff inside the car, and it can’t just like that go INSIDE where you can’t take if off, without taking off the panels of the car! Is this a “piggy bank”? This is clearly a manufacturing defect (maybe a flaw in design?). And it is not only about the money and time spent to fix that, this is about safety issue! What if it went under the breaking pedal? We could get into an accident, we could kill someone! And because of your service you made us continue driving like this for three month! Now I am not sure how many holes does your car have, but I am scare to drive a car like that! What if this will repeat again? What if other objects will go in the same hole again? Am I not supposed to carry now anything inside? Am I supposed every time something goes inside go to the service and fix it for $400?? In my opinion you have to make a recall of all the models of this car and fix that. Could you just put some sort of grating on it? I am truly disappointed, as I really did like this model of the car, but now I am scared for the safety of my family while driving it. I have complained to the dealer service that I am not going to pay for that as this is totally not my fault and the warranty should pay for that. But the workers of the dealer service couldn’t give me an answer, so I asked for the manager, but he was not on the site. The reception lady give me a card and told me that manager is going to be next day from 9am till 6pm. The next day I called the number on the card at 9:50am but didn’t get a manager, only a reception lady again, I asked her when the manager is goin to be and she told me that he is back and force between two places and she did not know when he will be back, so she took my name and phone number and ensured me that as soon as he will appear there he will give me a call. I waited till 12pm but still didn’t get any call back, I called them again and again at 3pm and than again at 4pm, all this times the reception was saying to me that “manager is not here” “manager is busy” “manager is on interview” so I told her that if he is there for the interview it means HE IS THERE, so I will come there in one hour and I expect him to be there, she told me that he will be waiting for me. When I came in one hour, guess what? The manager was not there! I had to deal with the guy named Peter, who did help me a lot, as he finally get in contact with the manager on the phone and after a long and nervous complaining they agreed to take the cost of the repair to $150, (invoice also included) and I was forced to pay that as I needed my car, and they wouldn’t release it. I am still convinced this is totally not our fault for the manufacturing defects that your car has, so I would like to get a refund for that! Not mentioning how much money and time I spent for taking a taxis there and back. And how much nervous is cost to me and my family, whole this situation and driving this car with that noise! Had to mention also that we had to wait around an hour after that to get my car released as they simply could’t find it on the site! What an unprofessionalism! And this is not the end, I would like to return this car back, and get my money for the lease back. If you are not going to fix that problem in the nearest future, I don’t want to continue driving a car with such a defect, as I said this is dangerous and might repeat again. It doesn’t depend on me, and what they took it out doesn’t mean it can’t go back again. As the hole did not disappear! I don’t want to continue using this defected car, knowing that this might repeat again. What if something more important would go inside and I couldn’t get it back? It was not a coin, of something super small, it was a chapstick! All this information I sent to their website complain form. After two of no response (even e-mail confirmation wasn't work!), I gave them a call and they told me in their company no one even looks at my mine complaint. I asked them to give me an official response to my complaint by e-mail and they told me, this is not their businees to take care of that type of complaints. They just kicked my out! I strongly do not recommend to have any business with KIA at all. Terrible experience with the car and with the customer service. More

Great Experience Everyone hates taking their car in for service, but they were extremely helpful and fast. Their courtesy vehicle dropped me off at a local coffee shop Everyone hates taking their car in for service, but they were extremely helpful and fast. Their courtesy vehicle dropped me off at a local coffee shop and picked me up. Everyone was friendly and answered all of my questions. More

thank you for your service. Mr.Khalil Chaaban ,very professional and have a very nice attitude.I'm very please with the service .Thank you for a very nice experience. Mr.Khalil Chaaban ,very professional and have a very nice attitude.I'm very please with the service .Thank you for a very nice experience. More

Fast service The person that attended was nice he doing great job and provide me a really fast se rvice the waiting area was so confortable and the cashier was so The person that attended was nice he doing great job and provide me a really fast se rvice the waiting area was so confortable and the cashier was so nice More

Service for car Kia of downtown la are the best when I go do maintenance on my car their super fast whether I do an appointment or just walk in I'm just very great fu Kia of downtown la are the best when I go do maintenance on my car their super fast whether I do an appointment or just walk in I'm just very great full and thanks to all the staff I really do appreciate it thanks Eddie for been one of the best More

Poorest service ever Wish I could get rid of my car not to ever deal with the service dept again. Unfortunately my issue on my 15550 car is worse after leaving kia Wish I could get rid of my car not to ever deal with the service dept again. Unfortunately my issue on my 15550 car is worse after leaving kia More

IMMEDIATELY GREETED! I WAS IMMEDIATELY GREETED AND ASSISTED. KIA GOT ME IN AND OUT QUICKER THAN THEY SAID THEY WOULD. MR. CHAABAN EXPLANED EVERY SERVICE THAT WAS DONE ON M I WAS IMMEDIATELY GREETED AND ASSISTED. KIA GOT ME IN AND OUT QUICKER THAN THEY SAID THEY WOULD. MR. CHAABAN EXPLANED EVERY SERVICE THAT WAS DONE ON MY CAR. GREAT JOB!! More