Kia Downtown LA - Service Center

The absolute worst service I have ever dealt with. I dropped my car off 2 weeks ago. They haven't contacted me once. I've been calling and calling to get updates, and each time they punt me to someone dropped my car off 2 weeks ago. They haven't contacted me once. I've been calling and calling to get updates, and each time they punt me to someone else or voicemail. It is infuriating. Avoid at all costs. More

Did, a nice job installing my oem roof racks on my kia sportage price was fair, quality of work was good. Pretty decent overall took 2 hours sportage price was fair, quality of work was good. Pretty decent overall took 2 hours More

I had the worst experience i have ever had deal in with a service department. I would never recommend anyone to go here. My service advisor was Jose Duran and he does not communicate with the client. Unless service department. I would never recommend anyone to go here. My service advisor was Jose Duran and he does not communicate with the client. Unless you are there just for an oil change or such. Its been 2 weeks since my car was taken to the shop and I have yet to know what is wrong with my car. I call leave messages. More

As soon as cars pull up, drivers should be instructed to stay in their cars. I got out and stood around, then was told to wait in my car. stay in their cars. I got out and stood around, then was told to wait in my car. More

Great service! Brandon was very friendly and took care of everything very effectively. I took my two cars for service at the same time and left very satisfied with everything. everything very effectively. I took my two cars for service at the same time and left very satisfied with everything. More

I received exceptional customer service from Jose Duran. He was very friendly, professional and quite pleasant to work with. The awesome serviced I received by Jose has made me a returning customer. He was very friendly, professional and quite pleasant to work with. The awesome serviced I received by Jose has made me a returning customer. More

I love the service I get. Emmanuel pays attentions to my concerns and needs. He recommends services I would forget to do. Thank you Emmanuel concerns and needs. He recommends services I would forget to do. Thank you Emmanuel More

Best rep ever! I make an appoiment and within 1 minute Best rep ever! I make an appoiment and within 1 minute if my arrival leslie (kia rep) bring me in and she start doing the paperwork for my kia Sedon Best rep ever! I make an appoiment and within 1 minute if my arrival leslie (kia rep) bring me in and she start doing the paperwork for my kia Sedona I was in and out in lest than 5 minutes. This is the kind of service make me come back over and over. More

First of all I save you guys multiple law suits bc you block the street for service and if a first response was tryna cut thru that street y’all just block a paramedic from saving a xxxxx boom another law block the street for service and if a first response was tryna cut thru that street y’all just block a paramedic from saving a xxxxx boom another law suit so give me free service or something shiiiiid lol but y’all fantastic More

SORENTO REPAIRED DURING LUNCHTIME. WENT TO KIA TO DROP OFF MY CAR AT LUNCHTIME TO RETURN LATER, SINCE IT USUALLY TAKES 3 HOURS ,IT TURNS OUT THERES A NEW MANGER "CHRIS",GREAT PEOPLE SKI WENT TO KIA TO DROP OFF MY CAR AT LUNCHTIME TO RETURN LATER, SINCE IT USUALLY TAKES 3 HOURS ,IT TURNS OUT THERES A NEW MANGER "CHRIS",GREAT PEOPLE SKILLS AND EFFICIENT. MY CAR WAS READY IN 1 HOUR. I GOT BACK TO WORK AND WAS SATISFIED WITH MY CAR REPAIRS AND CAN NOW DRIVE WITH NO WORRIES.THANK YOU,CHRIS AND THANK YOU TO YOUR TEAM,ESPECIALLY EMANUEL THE FIRST SERVICE PERSON THAT HELPED ME. SINCERLY , MARY MENDEZ More