Kia Downtown LA - Service Center

When my a/c didn't work on my brand new 2021 Sportage, I wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhi wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhile, they offered me a loaner, which helped me immensly! The service manager, Joe, and service advisor, Mark M kept in touch with me, to update the progress. The process to return the rental car and pick up my vehicle was seamless. Good job! I love my new SUV again! More

Terrible does not want to fully check my car and charged me to install a wiper blade and I didn’t ask me first and I am very upset me to install a wiper blade and I didn’t ask me first and I am very upset More

Very thorough service process from the time I bring my car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes ove car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes over all services in detail, sometimes offering additional services for me to consider for optimal vehicle performance and explains charges and payment options clearly. And, for the times when I leave my car at the dealership for service and go away, my service rep will contact me via call and/or text to let me know when my car is ready to pick up. More

Always the best service. And always on time. I like how they tell you up front what they Will do and how long it Will be to get the job done. they tell you up front what they Will do and how long it Will be to get the job done. More

The service is good except they didn’t call when my car was. ready.That’s all I have to say. They gave me good advice. was. ready.That’s all I have to say. They gave me good advice. More

Jose Duran was my service advisor. He provided excellent customer service he informed me how long the wait would be and what my service needs were. He also has a great personality customer service he informed me how long the wait would be and what my service needs were. He also has a great personality More

The service was excellent! The representative was very friendly and helpful! I didn’t give 5 stars because the service took 2 days and I wasn’t offered a loaner. friendly and helpful! I didn’t give 5 stars because the service took 2 days and I wasn’t offered a loaner. More

My service representative David, was extremely pleasant, thorough and knowledgeable regarding every process of the work that was done on my 2012 KIA SOUL. David is exactly the type of employee that will m thorough and knowledgeable regarding every process of the work that was done on my 2012 KIA SOUL. David is exactly the type of employee that will make costumers recommend and return to your dealership in the future. Please extend my THANKS for a job well done! Regards, Tal Harris Tal Harris More

Cant go wrong with Kia of DTLA. Although I wish the wait times werent as long as they are, they are expected. Leslie Lopez was my service advisor and she was great. Didnt try to upsell me like other dealers times werent as long as they are, they are expected. Leslie Lopez was my service advisor and she was great. Didnt try to upsell me like other dealerships try to do, she was straight to the point. I will definitely be coming to her again for as long as shes there. More