Kia Downtown LA - Service Center

Quick in and out. Especially happy with getting discount after mentioning past promise for new vehicle after mentioning past promise for new vehicle More

Loved my experience here. I took my new car there and got the 10,000miles updates done to my vehicle. the work was nice, smooth, and quick and the car drove better than ever afterwards. the 10,000miles updates done to my vehicle. the work was nice, smooth, and quick and the car drove better than ever afterwards. More

They were very nice and helpful. I waited about an hour for the process and walked out with my brand new car for the process and walked out with my brand new car More

From the minute I walked in Manuel provided excellent customer service. Very knowledgeable and very friendly. customer service. Very knowledgeable and very friendly. More

Took my Kia Telluride to get a the blind-spot sensor reset, and it's been 10 days, and they still have no updates for me. I had to call corporate MYSELF to open up a case with a tech, so that he could r reset, and it's been 10 days, and they still have no updates for me. I had to call corporate MYSELF to open up a case with a tech, so that he could reach out to the analyst at Kia of LA. My service advisor Emilio Quinonez has gave me the run around since day one. I call him, and I either get no call back or he calls right before end of day when it's too late to get anything taken care of. Terrible service! I wouldn't recommend it. More

It is great service to the clients I really recommend these people to do my car service these people to do my car service More

The service center took a long time to greet us, and there was almost no guidance at first without us walking to someone at a counter. This was not something we did right away, since we didn't want to i there was almost no guidance at first without us walking to someone at a counter. This was not something we did right away, since we didn't want to interrupt anyone's work with a customer. They need clearer signage telling people where to wait so people aren't just standing around confused, and some sort of a ticket or queue system so people don't get skipped (someone who arrived later ended up being helped before us, mostly because it seemed like they knew the staff.) Manuel eventually helped us and was very apologetic, but honestly, he shouldn't have had to apologize, there should just be a system in place for checking in. The regular minor service inspection we were in for also took a very long time was expected. More

Friendly, efficient, and thorough, this is one of the best service centers around. I will definitely be back for future car services. best service centers around. I will definitely be back for future car services. More

I received great service at Kia, The service technicians kept me updated on my car kept me updated on my car More

Jay did an amazing job with providing stellar and efficient service for my oil change. efficient service for my oil change. More