Kia Downtown LA - Service Center

The service center took a long time to greet us, and there was almost no guidance at first without us walking to someone at a counter. This was not something we did right away, since we didn't want to i there was almost no guidance at first without us walking to someone at a counter. This was not something we did right away, since we didn't want to interrupt anyone's work with a customer. They need clearer signage telling people where to wait so people aren't just standing around confused, and some sort of a ticket or queue system so people don't get skipped (someone who arrived later ended up being helped before us, mostly because it seemed like they knew the staff.) Manuel eventually helped us and was very apologetic, but honestly, he shouldn't have had to apologize, there should just be a system in place for checking in. The regular minor service inspection we were in for also took a very long time was expected. More

Friendly, efficient, and thorough, this is one of the best service centers around. I will definitely be back for future car services. best service centers around. I will definitely be back for future car services. More

I received great service at Kia, The service technicians kept me updated on my car kept me updated on my car More

Jay did an amazing job with providing stellar and efficient service for my oil change. efficient service for my oil change. More

Service was quick with no complications. They dealt with all I asked for and even went above and beyond with any issues they found. Kia service is very reliable and efficient and I will definitely always go all I asked for and even went above and beyond with any issues they found. Kia service is very reliable and efficient and I will definitely always go back. More

Fast service excellent service customer service was great and helpful i will be back soon and helpful i will be back soon More

Very helpful with my options for paying also gave a very accurate estimate of finish time accurate estimate of finish time More

The service is always great, also the service department is friendly and very help, thanks to Alejandra she was amazing made me feel very comfortable. is friendly and very help, thanks to Alejandra she was amazing made me feel very comfortable. More

The Associate was very helpful to care of me in record time and the recall thank you time and the recall thank you More

Very nice to me I’ll be out in good Time With oil change and recall taken care of and recall taken care of More