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1,338 Reviews of Kia Downtown LA - Service Center
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April 06, 2021
When my a/c didn't work on my brand new 2021 Sportage, I wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhi wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhile, they offered me a loaner, which helped me immensly! The service manager, Joe, and service advisor, Mark M kept in touch with me, to update the progress. The process to return the rental car and pick up my vehicle was seamless. Good job! I love my new SUV again! More
by beethevon
Employees Worked With
Mark Mejia, Joe Duran
March 31, 2021
Very thorough service process from the time I bring my car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes ove car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes over all services in detail, sometimes offering additional services for me to consider for optimal vehicle performance and explains charges and payment options clearly. And, for the times when I leave my car at the dealership for service and go away, my service rep will contact me via call and/or text to let me know when my car is ready to pick up. More
by B. Lopes
Employees Worked With
Mark Mehia
January 07, 2021
I took my Kia Optima for a transmission change they took more than a month to return my car but they missed to please the engine shield back. I noticed that was missing when I took my car for oil change. Ab more than a month to return my car but they missed to please the engine shield back. I noticed that was missing when I took my car for oil change. About 2 1/2 months later. I called Kia of DTLA trying to get the part replace más they refused stating that I reported too late and that I may be the one who removed the part. I explained to me manager that I don’t have a way to lift the car and remove the shield but instead they want too charge me more than $150 to replace what the lost or stole. More
by samayoamiriam
Employees Worked With
JF
December 04, 2020
Jose Duran was my service advisor. He provided excellent customer service he informed me how long the wait would be and what my service needs were. He also has a great personality customer service he informed me how long the wait would be and what my service needs were. He also has a great personality More
by shari
Employees Worked With
Jose Duran
November 02, 2020
The service was excellent! The representative was very friendly and helpful! I didn’t give 5 stars because the service took 2 days and I wasn’t offered a loaner. friendly and helpful! I didn’t give 5 stars because the service took 2 days and I wasn’t offered a loaner. More
by Purple Deb
Employees Worked With
Lopez
October 30, 2020
My service representative David, was extremely pleasant, thorough and knowledgeable regarding every process of the work that was done on my 2012 KIA SOUL. David is exactly the type of employee that will m thorough and knowledgeable regarding every process of the work that was done on my 2012 KIA SOUL. David is exactly the type of employee that will make costumers recommend and return to your dealership in the future. Please extend my THANKS for a job well done! Regards, Tal Harris Tal Harris More
by Sky King
Employees Worked With
Tracy Escobar, Lulu Sanches
